satisfaction in the airline industry: A comparative study of Malaysia Airlines and Air Asia Kee Mun‚ Wong* and Ghazali‚ Musa Faculty of Business and Accountancy‚ University of Malaya‚ 50603 Kuala Lumpur‚ Malaysia. Accepted 23 March‚ 2011 Brand is crucial in differentiating the superiority of products or services over others. This is an exploratory study examining the differences in brand satisfaction between Malaysian Airlines (full service airlines) and Air Asia (low cost airlines) in Malaysia.
Premium Airline
Airlines - US - August 2012 Attitudes Toward Airlines and Airline Travel Key points The many changes to airline travel over the last few years have been absorbed by air travelers and a majority (77%) agrees that they feel comfortable with the process of flying. However‚ while air travel is familiar to them‚ most (65%) feel that it is becoming “more and more of a hassle.” The most affluent air travelers (those with a household income of at least $150K) are also the most frequent flyers and
Premium Airline Delta Air Lines Northwest Airlines
The drivers of globalisation are those pressures or changes that have impelled both businesses and nations to adopt this approach. There are four different drivers: 1. Cost drivers These seek out an advantage to a business from the possible lowering of the cost of the service or production‚ and would include: gaining economies of scale from increasing the size of the business operation; the development and growth of technological innovation; lower labour and other resource costs in developing
Premium International trade Economics Globalization
Packaging Industry Outlook in Argentina: Market Size‚ Key Trends‚ Drivers and Challenges to 2016 Released On 11th September 2014 Synopsis The Packaging Industry Outlook in Argentina: Market Size‚ Key Trends‚ Drivers and Challenges to 2016 report provides top-level market analysis‚ information and insights into the Argentine packaging industry‚ including: Current‚ historic and forecast values and trends for the Argentine packaging industry‚ including individual categories Comprehensive
Premium Marketing Argentina Packaging and labeling
1. Key Drivers of Change and Motivation Impelling the Sharing Economy The motivation of people to participate in collaborative consumption can have different grounds. While Albinsson and Perera (2012) argue that motivation can either be of altruistic or utilitarian character‚ Hamari et al. (2013) and Van de Glind (2013) divide the reasons into being of intrinsic or extrinsic nature. Sharing activities that are driven by intrinsic motivation are stimulated by a desire for experiencing pleasure and
Premium Economics Marketing Management
Give a brief description of the history of each firm of the United States passenger airline industry and Small package-delivery industry chosen pair‚ including the market share‚ sales levels‚ and profit for the last 5 years. II. Operational objective •Research each firm’s stated mission statement •Narrow that down yourself to an operational objective. For example‚ an operational objective for a large mass merchandiser may be "to establish and execute a global supply chain to minimize
Premium Management Lean manufacturing Inventory
Globalization drivers Ultra luxury car industry Luxury car industry There are four different kinds of levels in the luxury car industry. The levels divide the actors of the market into different levels depending on their grade of luxury. We have chosen to focus on the highest level of luxury cars; the ultra luxury cars. The main players of this level are companies such as Ferrari‚ Mercedes-Benz and Porsche‚ but the level also includes the not as big companies as Cadillac‚ Aston Martin and Maserati
Premium Mercedes-Benz Automobile Automotive industry
Management 1. Legislation and regulatory rules in the industry Bilateral air service agreements remain the primary vehicles for liberalizing international air transport services. In the past 15 years more than 157 “open skies” agreements have been concluded between 96 states‚ the US being one of the states in 82 of the cases. Along with the continuing liberalization of air transport regulation‚ the protection and improvement of airline passenger rights has gained greater importance‚ particularly
Premium Airline Low-cost carrier
TABLE OF CONTENTS QUESTION 1 1.1 Key Success Factors in the low-cost airline industry 3 1.2 Strategic group map example in the low-cost airline industry 5 QUESTION 2 2.0 Comprehensive analysis of SA low-cost airline industry 6 2.1 Buyer Power 10 2.2 Supplier Power 10 2.3 Substitutes 10 2.4 Rivalry 10 2.5 New Entrants 11 2.5.1 Government Policy barriers 11 2.5.2 Capital Requirements 11 2.5.3 Economies of Scale 11 2.6
Premium Airline Low-cost carrier Southwest Airlines
implication of HR strategic choices for company’s performance is certainly the key factor. Recently business strategy researchers turned their attention to internal attributes of top firms looking at growth and utilization of human resources. This essay will aim to demonstrate how Strategic Human Resource Management (SHRM) practices are getting implemented in world airline industry. It will establish a clear link between industry trends and strategic response. According to Baney and Hesterly (2006)‚ SHRM
Premium Strategic management Human resource management Airline