The role of the Corporate Communication function in the organization A case of “best practice” FedEx Alessandro Colangelo * INTRODUCTION……………………………………………………………………….p. 2 * RESEARCH QUESTION...........................................................................................................p. 3 * METHODOLOGY…………………………………..................................................................p. 3 * ANALYSIS……………………………………………………………………………………...p. 4 1. The close alignment
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2005-2006 Inside FedEx Express By Captain Gary Peterson 12 May 2006 Edited by Ms. Gerry Yemen Inside FedEx Express Introduction As a Secretary of Defense Corporate Fellow during 2005-2006‚ I was assigned to work at FedEx Express located in Memphis‚ Tennessee. FedEx Express provides time-critical delivery services and associated information assistance globally. It is one of several Operating Companies (OPCO) within FedEx Corporation. Other OPCOs include: FedEx Custom Critical
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Federal Express (FedEx) Corporation was founded by Frederick W. Smith in 1971 when he was just 28 years old and it specializes in overnight delivery of heavy freight‚ high-priority documents and packages. It has operations in 211 countries and it operates all over the United States providing delivery of time-sensitive‚ valuable cargo worldwide. Its main headquarters are in Memphis Tennessee USA and its subsidiaries include FedEx Express‚ FedEx Office‚ FedEx Trade Networks‚ FedEx Ground‚ FedEx Custom Critical
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Process capability studies determine whether a process is unstable‚ investigate any sources of instability‚ determine their causes‚ and take action to resolve such sources of instability. After all sources of instability have been resolved in a process‚ the natural behavior of the process is called its process capability. Process capability compares the output of a process (called “Voice of the Process”) with the customer’s specification limits for the outputs (called “Voice of the Customer”). A
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Express Corporation‚ 917 F.2d 1119 (8th Cir. 1990) 2. Key Facts a. Carl Gerome Hampton was a thirteen year old boy that was diagnosed with cancer and needed a blood transplant. b. Carl was a patient at Children’s Memorial Hospital in Omaha‚ Nebraska. This hospital sent five samples of Carl’s blood to the Veterans Administration Medical Center in Iowa City so they could find a match between five other people for a bone marrow transplant. c. FedEx has a contract with the shipper‚ Children’s Memorial
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Contents 1. Introduction 3 2. What’s the Difference between e-Business and e-Commerce? 3 3. Who is FedEx? 4 4. Ebusiness at FedEx 5 4.1. E-Operations at FedEx 5 4.2. E- Human Resources Management (HRM) at FedEx 8 4.3. E- Marketing at FedEx 9 4.4. E-Commerce at FedEx 11 5. How does E-Business increase market share at FedEx? 11 6. How has e-technology lead to augmentation of earnings at FedEx? 13 10. The e-Business Strategy – What are the Risks? How do you mitigate these? 15 11. Conclusion
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packages‚ overnight and deferred‚ and air or air and ground. Virtually all FedEx business activities were in the air express segment of the package delivery industry‚ only 22% of UPS’s revenues were derived from its next day air business. FedEx and UPS’s competition for the dominance of the $25bn domestic air express delivery market foreshadowed in an unusually challenging future Background of the 2 companies FedEx Fedex was formed in 1971‚ as the brain child of Fred Smith who started the idea
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Process Capability A process is the value-added transformation of inputs to outputs. The inputs and outputs of a process can involve machines‚ materials‚ methods‚ measurement‚ people‚ and the environment. Each of the inputs is a source of variability. Variability in the output can result in poor service and poor product quality‚ both of which often decrease customer satisfaction. It is necessary to analyze the amount of common cause variation present in an in control process. Process capability is the
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History In 1913‚ C.J. Tower & Sons‚ forerunner to FedEx Trade Networks subsidiary FedEx Trade Networks Transport & Brokerage‚ begins operation as a customs broker in Niagara Falls‚ N.Y. It was not until 1971 that Federal Express Corporation was founded in Little Rock‚ Ark. In 1975‚ FedEx installed the first drop box for the public and since then the company developed and maintained a strategic leadership in managing a broad group of transportation services‚ e-commerce and other business services
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Value-Chain Analysis to Identify Resources and Capabilities at Under Armour The resource-based view (RBV) of a firm lies primarily in the application of bundle of valuable interchangeable and intangible or tangible resources at the firm’s disposal. For a firm to transform a short-run competitive advantage into a sustained competitive advantage requires these resources be heterogeneous and immobile. This is perhaps the biggest struggle Under Armour faces – the challenge of maintaining a differentiated
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