International Journal of Scientific & Engineering Research Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the
Premium Management Customer service Quality management
CRITICAL SUCCESS FACTORS OF THE MOBILE TELEPHONY COMPANIES OPERATING IN THE EASTERN REGION BY : AMARTYA DHAR(08BS0000240) ICFAI BUSINESS SCHOOL 10.12.09 CRITICAL SUCCESS FACTORS OF MOBILE TELEPHONY COMPANIES OPERATING IN THE EASTERN REGION SUBMITTED BY : AMARTYA DHAR(08BS0000240) SUBMITTED TO :PROF BHASKAR BASU 2 ABSTRACT: India‚ the world’s fastest-growing mobile services market‚ has added a record 16.02 million new wireless subscribers in March 2009‚ which are the highest ever
Premium Mobile phone
What were the key factors in the resolution of the Cuban Missile Crisis? The Cuban missile crisis of October 1962 is said to be the closest the world has ever come to nuclear war‚ even now in present times when arms are both more advanced and somewhat dispensable. It was “the single most dangerous crisis of the cold war era” and centred around Cuba in which the Soviet Union were found by the United States to have secretly installed ballistic missiles. For fourteen days the fate of the world lay
Premium Cold War Cuban Missile Crisis Soviet Union
Opportunity is the Key to Success "And that opportunity played a critical role in their success" (30 Gladwell). Many times‚ people will argue that if you want something‚ you can achieve it simply through hard work; however‚ that is not always the case. In Malcolm Gladwell’s Outliers‚ he explains the significant amount of opportunities that successful people are given. Gladwell uses the example of Joe Flom to explain how timing is a huge factor in success. Early in his career‚ he was declined by
Premium Computer Malcolm Gladwell Computer programming
Summer 2012 BUSI 342-B06 LUO Human Resources Management Assignment: Collaborative Learning Group Project Case: HR-5 The Men’s Wearhouse: Success in a Declining Industry Team Members: [Group 3] Justin Carr Nichole Thompson Nickala Major Roni Garrett Submitted: July 2‚ 2012 Respectfully submitted to: Dr. Daniel Gilbert Abstract The clothing retail industry has faced challenges that few have overcome; those that do have developed innovative managerial practices to inspire their human resources
Premium Management Human resource management
The Auto Industry and the Environment The industry is committed to contributing to an integrated approach‚ with other stakeholders‚ to a cleaner environment and reduced carbon emissions. Automakers are constantly developing more efficient engines and drive-trains to reduce fuel consumption‚ and a wide range of sophisticated emissions-control technology is putting cleaner automobiles on the road everywhere. With more and more new vehicles with modern exhaust emissions performance on the road‚ clear
Premium Automotive industry Automobile Volkswagen Group
What are the key factors for the corporate competitive success Achieving competitive success is a small-business owner’s mission. To build revenues and profits‚ you must prevail against the strengths and resources of your key competitors. Having a plan in place gives you a better chance of winning this competitive war. Understanding what’s involved in planning is the first step to crafting a formidable plan. Knowing Customer Needs Businesses achieve success because they bring products and services
Premium Management Marketing
company’s diversity. Weaknesses include lawsuits‚ to unionization of the workforce‚ to poor financial figures. External Opportunities include but are not limited to reward‚ strategic expansion‚ and environmental programs. Threats to the industry like economical factors such as inflation and a recession‚ as well as changing food costs and high debt costs‚ all pose problems for Kroger. This paper will look to analyze these interior and exterior components‚ and the effect and appropriate concern they
Premium Supermarket Wal-Mart
1. Logistics is the key to the success of supply chain of a business firm. Define. A supply chain consists of the series of activities and organisations that materials move through on their journey from initial suppliers to final customers. Logistics is the function responsible for all aspects of the movement and storage of materials on their journey from original suppliers through to final customers. Logistics are integral to the supply chain. They include inbound shipments‚ outbound shipments
Premium Supply chain management Logistics Management
2010 Ninth International Conference on Mobile Business / 2010 Ninth Global Mobility Roundtable What factors contributed to the success of Apple’s iPhone? John Laugesen McMaster University‚ DeGroote School of Business Hamilton‚ Ontario CANADA laugesjd@mcmaster.ca Abstract — Unknown to most North American consumers‚ a mobile data and Internet service in Japan called i-mode has been highly successful in that country for the past decade. Unfortunately‚ mobile data services in North America have
Premium Mobile phone