QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain stores in order to develop and
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ASSIGNMENT ON SWOT ANALYSIS OF KFC Submitted to: - Submitted by:- Lecturer in management LSB LPU‚ Phagwara
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Executive Summary KFC fast food is one of the largest brands in the world. In this article I will introduce KFC is the strategic plan for how to use the international market. KFC select entry mode to manage the company. 1 KFC company use chain business mode start business for global marketing strategy. 2 KFC uses this mode for successful and biggest competitor is a ’ McDonald’s ’. Introduction One of the best known companies worldwide is KFC corporation. It is the world’s second largest restaurant
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KFC- Finger-lickin ’ good Kentucky Fried Chicken Kentucky Fried Chicken is one of the well-known fast food restaurants in the world. The industry was founded by Colonel Sanders. The corporation is based in Louisville‚ Kentucky and now regarded as the most famous chicken restaurant chain. It can be noted that each day‚ nearly eight million customers avails the products and foods offered by this fast food chain. KFC has more than 11‚ 000 branches in more than 80 nations and territories all over
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KFC FRANCHISE OPPORTUNITY I. Initial Start up Costs and Franchise Fees (USA‚ Some financial rquirements vary from country to country) Total Investment: $1‚200‚000-$1‚800‚000 Initial Franchise Fee: $25‚000 Royalty Fee: 4%/ year Advertising Fee: N/A Term of Agreement: 20 years Renewal Fee: $4.9K Owned By: Yum! Brands Required to purchase multiple units/ master licenses KFC‚ Pizza Hut‚ Taco Bell‚ A&W Restaurants Multibranding encouraged when feasible Financing: Third Party Financing
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a ‘snapshot’ of KFC’s business ethics. First‚ the author started with the ethical dilemma of KFC which include poor quality products‚ animal abuse and poor working conditions. Identification of ethical dilemmas is important where people can know about the ugly truths that KFC was practicing. The report is followed with a discussion of the importance of the ethical dilemma of KFC and actions taken by KFC to solve the problems. Under this section the relevant theories such as utilitarianism‚ egoism
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BCG Matrix of KFC KFC’s parent company is Yum! Brands‚ Inc.‚ the world’s largest restaurant company in terms of system restaurants‚ with more than 37‚000 locations in more than 120 countries and territories and employing more than one million associates. Yum! is ranked number 239 on the Fortune 500 List‚ with revenues exceeding $11 billion in 2008. Therefore‚ KFC is well-known in the world; the market growth of KFC is low which mean the market would hard to grow anymore. KFC is in the ‘Cash Cows’
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KFC: continue to increase localization‚ pushing spicy Sichuan chicken Various cities in China Kendejichuan spicy chicken on television ads starting from October 27 .10 scale appears‚ the product was launched. At the same time to market a product in China have another breakfast food‚ wolfberry Pumpkin porridge. The introduction of spicy Sichuan chicken only in the McDonald’s "face" strategy of one month‚ and advertising intensity is very high‚ so we can respond to competition as this is a response
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dessert like ice-cream. And if you go there before 11a.m. McDonald have breakfast meal for customer. Sometimes‚ they will do some promote to push off a new hamburger or new taste of fries. These new products are only available on promotion period. KFC KFC’s products are mainly are chicken. They offer different type of set meal for customer to choose. The set meal will include a main principal food‚ snake and soft drink. For the principal food are hamburger or chicken wings. And they have some special
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ahead of second-enterprises‚ but also its old rival – McDonald’s global fast food far behind boss as the main subsidiary of Yum‚ KFC denied. 2007 is the 20th anniversary of KFC(Kentucky Fried Chichen) into the Chinese market‚ the number of branches in mainland China have more than two thousand. Behind the rapid development‚ efficient and smooth logistics system is a KFC a powerful weapon ahead of the competition. 1‚ the fast moving consumer goods supply chain requirements Fast moving consumer goods
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