QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain stores in order to develop and
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Introduction: KFC Corporation‚ based in Louisville‚ Ky.‚ is the world’s most popular chicken restaurant chain specializing in Original Recipe®‚ Extra Crispy™ and Colonel’s Crispy Strips® with home-style sides‚ Honey BBQ Wings‚ and freshly made chicken sandwiches. There are more than 14‚000 KFC outlets in more than 80 countries and territories around the world‚ serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands‚ Inc.‚ Louisville‚ Ky. KFC is a brand and operating
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EXECUTIVE SUMMARY The Problem The case here discusses the difficulties companies come across in dealing with the pressure groups especially the strong ones like PETA (People for The Ethical Treatment of Animals). Today major concerns for a company are not just about dealing with strong competition but also these social groups which mount extreme pressure on the company until it relents. The main issues that surfaced in this case are- 1. How to effectively deal with pressure groups. 2. How
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KFC SWOT ANALYSIS:- STRENGTHS:- • KFC is continuing to rule the chicken division with sales in 1999 of 1.4 billion • Even with gain by Boston and Chick-fill A‚ KFC customer standards remained loyal to the KFC brand because of its unique taste. • KFC has continued to rule the dinner and take out part of the industry. • Very strong trademarks recipes. • It gains the highest rank among all chicken restaurant chain convenience and different menu varieties of items. • It generates $ 1 billion every
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organisations‚ KFC is also one of the best organisation which gained their title and power for more than 80 years. KFC is a chain of fast food restaurants and first established known as Yum! Brands. However‚ the organisation name has been change since 1952. Until now‚ KFC – Kentucky Fried Chicken is the third largest fast-food organisation in the world. KFC has more than 14‚000 outlets and in more than 80 countries around the world‚ serving about 12 million customers each day. (KFC Franchise Opportunity
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OF KENTUCKY FRIED CHICKEN KFC began with Colonel Harland Sanders. He discovered his penchant for cooking when he was only 9 years old. Through the years he grew up to become a personage the world knows as Colonel Sanders‚ founder of KFC. He reached celebrity status in 1952‚ when he decided to franchise his famous Kentucky Fried Chicken recipe blends of 11 herbs and spices to the rest of America. By the early 70’s‚ that special recipe reached Malaysia. Today‚ KFC Malaysia continues to serve
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General Introduction Of KFC KFC Corporation‚ based in Louisville‚ Kentucky‚ is the chicken restaurant chain specializing in the worlds most popular‚ especially in Recipe Original‚ Extra Crispy‚ Kentucky Grilled Chicken and Original Recipe Each day‚. more than 12 million customers are served at KFC restaurants in 109 countries and territories around the world. Take more than 5‚200 KFC restaurants in the United States and more than 15‚000 units worldwide operations. KFC is world famous for fried
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Kentucky Fried Chicken‚ better known by its acronym KFC‚ is a franchise of fast food restaurants specializing in fried chicken‚ which belongs to Yum! Brands. The origin of the group dates back to 1939 when Harland D. Sanders began preparing crispy chicken at a restaurant in North Corbin (Kentucky) from a recipe with eleven spices and aromas. However‚ it was not until 1952 when he opened the first KFC franchise in Salt Lake City (Utah). Today‚ KFC is the second largest fast food restaurant in the world
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marketing mix of KFC which led them to huge success. KFC (Kentucky Fried Chicken) is a chain fast food restaurant based in Louisville‚ Kentucky in the United States of America. KFC was founded by Colonel Harland Sanders in 1952. He became a well-known personality throughout thousands of KFC restaurants or outlets worldwide. Quality‚ service and cleanliness represent the most critical success factors to the KFC’S global success. Food‚ fun and festivity are the success and what is KFC all about. Leading
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Chicken Four P¶s of Marketing mix. Introduction KFC Corporation‚ or KFC‚ founded and also known as Kentucky Fried Chicken‚ is a chain of fast food restaurants based in Louisville‚ Kentucky. KFC is a brand and operating segment‚ called a "concept" of Yum! Brands since 1997 when that company was spun off from PepsiCo. KFC primarily sells chicken in form of pieces‚ wraps‚ salads and sandwiches. While its primary focus is fried chicken‚ KFC also offers a line of roasted chicken products‚ side
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