Internal Customers: This means if one department‚ individual or process within an organization supplies another such within the same organization with goods‚ information or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to
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Internal Employee Relations is first defined in the chapter‚ are those human resource management activities associated with the movement of employees within the organization. Some of the topics related to internal employee relations include: Terminations Demotions Downsizing Transfer Promotions Resignations One of the first factors discussed in affecting internal employee relations is employment at will. Employment at will is an unwritten contract created when an employee agrees to
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The Central Issue: Why is KFC not making any changes towards their poultry guidelines even after all the stunts and attacks by PETA? Recommended Course of Action: Create a campaign to teach KFC’s consumers about all the animal cruelty that KFC puts its’ chickens through and start a boycott. Basis of Recommendation: Creating a campaign to teach KFC’s consumers would let them realize exactly what PETA is fighting for and how much cruelty there is on KFC’s part. Knowledge is the main thing that
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the role of internal auditing which is to assist management to maximizing the opportunities and to minimizing the threats to the organization. Internal auditing must maximize the assurance provided to the board‚ the audit committee and the management‚ and contribute to the continuous improvement strategies for the organization. So‚ how to maintain good internal auditing function within the organization? Outsourcing of internal audit function is one of the solutions. So‚ what is internal auditing? What
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Professionalism‚ Ethical Codes and the Internal Auditor: A Moral Argument Mary Ann Reynolds ABSTRACT. This paper examines the case of the internal auditor from a sociological and ethical perspective. Is it appropriate to extend the designation of professional to internal auditors? The discussion includes criteria from the sociology literature on professionalism. Further‚ professional ethical codes are compared. Internal auditors’ code of ethics is found to have a strong moral approach‚ contrasting
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The marketing environment surrounds and impacts upon the organization. There are three key elements to the marketing environment which are the internal environment‚ the microenvironment and the macroenvironment. Why are they important? Well marketers build both internal and external relationships. Marketers aim to deliver value to satisfied customers‚ so we need to assess and evaluate our internal business/corporate environment and our external environment which is subdivided into micro and macro
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External/Internal Factors When analyzing a company it is important to understand what the internal and external factors of the company are and how those factors are affecting the four functions of management. The four functions of management are planning‚ organizing‚ leading‚ and controlling. Internal factors affect what happens within the company and external factors are the outside environment that affects the company. Through strategic planning the company can build on its strengths
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Chapter 1—Auditing and Internal Control TRUE/FALSE 1. Corporate management (including the CEO) must certify monthly and annually their organization’s internal controls over financial reporting. ANS: F PTS: 1 2. Both the SEC and the PCAOB require management to use the COBIT framework for assessing internal control adequacy. ANS: F PTS: 1 3. Both the SEC and the PCAOB require management to use the COSO framework for assessing internal control adequacy. ANS: F PTS: 1 4. A qualified opinion
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AO1 Internal and External Customer Needs at Cadbury World Internal Customers: Staff: At Cadbury world the staff are constantly training and working on how to communicate with the customers‚ always training to maintain their expectations and how they can improve. They can improve. They have this training course called Welcome Host for managers. (Www.welcometoexcellence.co.uk) and here they learn how to have good customer service. There are different training courses they have to take part
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Internal Analysis of CrossFit Manila (CFMNL) CrossFit Manila (CFMNL) prides itself to be the first company to have brought the “CrossFit method” of fitness from the United States here in the Philippines. It has five branches throughout Manila that provides their three main programs (namely the Workout-of-the-Day or W.O.D.‚ Bootcamp‚ and CrossFit kids) through implementing a strict schedule of classes. Despite being a young contender in the Philippine Fitness Industry‚ CrossFit Manila sees itself
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