responsible for the data collection” (Bryman & Bell‚ 2011). Secondary research‚ included online desk research and official documents‚ is the main methodology used in the business study. For this study‚ the annual report and reference document of KFC and McDonald’s‚ data in published paper‚ published books and journals are also the main possible sources‚ as well as the consulting reports from consulting companies and meeting minutes of industrial summit. The financial data is focus on the company
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Information system Information System An information system (IS) collects‚ processes‚ stores‚ analyzes‚ and disseminates information for a specific purpose. Like any other system‚ an information system includes inputs (data‚ instructions) and outputs (reports‚ calculations). It processes the inputs by using technology such as PCs and produces outputs that are sent to users or to other systems via electronic networks and a feedback mechanism that controls the operation. Information systems
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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Introduction Organizations should be treated as an-on going concern . This is because there are a lot of revisions needed whether it is through reengineering ‚information system or its workforce so that the organization would be able to stand against competition . Organizations are made up of people who are responsible for certain operations in different fields and are thus inherently complex . Since change or revisions are the basic things that are needed in the organization ‚ it is imperative that
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YUM! BRANDS (KFC‚ PIZZA HUT‚ TACO BELL) Today‚ people found that the most popular branded food stores are performed well in worldwide included such as KFC‚ Pizza Hut and Taco Bell. Based on these three well-known restaurants‚ their company’s objectives are show a different higher expectation or need. Whereby‚ the company’s objectives need to be identified its different kind of prominent purpose of objective within an organisation. In the meantime‚ company’s objective can be classified as both
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KFC Company Overview KFC Corporation (KFC‚ founded and also known as Kentucky Fried Chicken) is a chain of fast food restaurants based in Louisville‚ Kentucky in the United States. KFC has been a brand and operating segment‚ termed a concept[2] of Yum! Brands since 1997 when that company was spun off fromPepsiCo as Tricon Global Restaurants Inc. KFC primarily sells chicken pieces‚ wraps‚ salads and sandwiches. While its primary focus is fried chicken‚ KFC also offers a line of grilled and roasted
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Chapter One INTRODUCTION ............................................................................................1 1.1 Significance of the Study .............................................................................................1 1.2 Research Purposes .....................................................................................................3 1.3 General Organization ...................................................................................................4 Chapter
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1.0 Strategic Problems Faced by KFC Threats from rivalry Hartz Chicken will be the problem currently faced by KFC outlet at Sarawak Plaza. The threats is in the form of substitute product which means the product produce by Hartz can satisfy the same consumer needs as another product. In this case‚ it will be the competition to gain or attract the same market segment for their chicken focus dishes or menu. Profit gain by the outlet eventually not enough to cover the daily operating expenses. The
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KFC Corporation has its headquarters in Louisville‚ Kentucky. It is the world’s most popular chicken restaurant chain‚ specializing in Original Recipe®‚ Extra Crispy™‚ Twister® and Colonel’s Crispy Strips® chicken with homestyle side offerings. Every day‚ nearly eight million customers are served around the world. KFC’s menu includes Original Recipe® chicken -- made with the same great taste Colonel Harland Sanders created more than a half-century ago. Customers around the globe also enjoy more than
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