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Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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13 Lean and agile supply chain Introduction With the real-time access to the Internet and search engines like Google and with the increased global competition‚ customers have more power than ever before. They demand innovative product features‚ greater speed‚ more product variety‚ dependable performance and quality at a best in class and at a competitive price. Furthermore‚ today’s discerning consumers expect fulfilment of demand almost instantly. The risk attached to traditional forecast
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CASE: SM-122 DATE: 11/14/03 HYUNDAI MOTOR COMPANY We are disappointed when what we did is undervalued. But that’s the time we feel the need to do something. —Mong-Koo Chung‚ Chairman and CEO of Hyundai Motor Company Hyundai Motor Company (HMC)‚ the largest automobile company in Korea‚ went through some tumultuous events since it entered the U.S. auto market in 1986. After a promising beginning‚ a “Hyundai Car” became a synonym for a cheap car‚ suitable only for the lower class or a cheapskate
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Chapter 7. Organizational Structure and Change Figure 7.1. The structures of organizations vary and influence the ease or challenge of organizational performance and change. W H A T ’ S I N I T F O R M E ? Reading this chapter will help you do the following: 1. 2. 3. 4. Define organizational structure and its basic elements. Describe matrix‚ boundaryless‚ and learning organizations. Describe why and how organizations change. Understand reasons why people resist change‚ and strategies
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.............................................................. 53 5 ACKNOWLEDGEMENTS The author‚ Associate Professor of Economics at the University of ParisSorbonne (Paris IV) and former Ambassador of Malta‚ is grateful to Ulrich Hiemenz and Kiichiro Fukasaku for helpful comments‚ and to Vincent Malaizé who lent support in collecting data and bibliographical material. 6 RÉSUMÉ L’Égypte‚ pays le plus ancien et le plus peuplé du monde arabe — l’un des
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Chapter I Introduction CHAPTER I ABSTRACT “Financial performance of Kirloskar Pneumatic Co Ltd”. It is concerned with examining the profitability position of the company for a period of five years (2007-2012).The main objective of this study is to analyse the financial performance of the company by analysing the financial statements. Financial performance is analysed for capital adequacy‚ assets quality‚ management‚ earning quality and liquidity. Charts and tables are used for better
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Lean production: Successful implementation of organisational change in operations instead of short term cost reduction efforts by Thorsten Ahrens Lean Alliance® GmbH Im Schlosshof 4a • D-82229 Seefeld • Germany • Tel: +49 (08152) 7944-94• Fax: +49 (08152) 7944-93 © 2006 Lean Alliance. All Rights Reserved. This product‚ and any parts thereof‚ may not be reproduced in any form or used in any manner whatsoever without direct permission from the owners of the Lean Alliance. 1 Abstract
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Financial Ratio Analysis Automotive Industry 1. AAPICO HITECH PUBLIC COMPANY LIMITED 2. SOMBOON ADVANCE TECHNOLOGY PUBLIC COMPANY LIMITED 3. INTERHIDES PUBLIC COMPANY LIMITED 4. T.KRUNGTHAI INDUSTRIES PUBLIC COMPANY LIMITED MBA English Program Group members: Chinchai Rattaporn Vikanya Supawin Udomtarak Akkarasoranee Jearaditharporn Niyamanon 548 24952 26 548 25311 26 548 25370 26 548 25414 26 Company Profile AAPICO HITECH PUBLIC COMPANY LIMITED (“AH”) AAPICO Hitech PLC and its subsidiaries
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Culture‚ Goal-Oriented Communication (Leadership)‚ and A Fast Growing Organization: the case of Samsung Electronics Hur‚ Chulboo‚ Professor Emeritus‚ Myongji University‚ Seoul‚ Korea and Adjunct Professor of Business Management‚ Yanbian University of Science and Technology‚ Yianji‚ Jilin‚ China Mobile phone 010-9872-7492‚ e-mail: chulhur@hotmail.com and cbhur@mju.ac.kr Summary In response to the globalization and rapid economic growth of China‚ the Korean economy has transformed itself. A few
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