William Edwards Deming – Total Quality Pioneer Warren Edwards MGT/449 Preface The purpose of this paper is to define quality and its elements and explain why the elements of quality are useful in today’s environment. W. Edwards Deming is the pioneer chosen; how Deming used the total quality elements making him successful will be discussed. The future of quality will be addressed with my predictions for the end result. Quality And Today’s Environment Quality is defined as a measure
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down each year due to other corporations taking over the market. So what can companies do in these cases? As Sears and Kmart have shown‚ a possible solution is a merger. A merger is "the combining of two or more entities into one‚ through a purchase acquisition or a pooling of interests." (Investorwords) It is thus evident that by joining forces‚ two companies like Sears and Kmart can increase their position in the market and stand a chance against other corporate giants like for example‚ Walmart
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Quality Management Tools Brainstorming Brainstorming is a very powerful creative thinking and idea generating technique. It is a decision-making process used by groups to help generate a large number of ideas through an interactive process. The main goals of this technique are to help break out of habit-bound thinking and to produce a set of ideas where there is more than one choice when making a decision. Guidelines Brainstorming is useful for attacking specific rather than general problems
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the article Total Brand Management‚ Choices Again and vis-à-vis Apple Inc (AAPL). Article 1: TOTAL BRAND MANAGEMENT When a product is designed as a brand business system‚ brand management cuts across different business function streams. It requires decisions and actions at every point along the value chain. This leads to total brand management. KEY ISSUES: - Major escalation in the amount and kind of investments necessary to support a successful brand. Total brand management takes a variety
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Kmart‚ once the leader in the discount store industry‚ has found itself surpassed by Wal-Mart and Target in recent years and is now facing the possibility of closing its doors. The differences among the companies’ successes can be seen in their business models and strategies. Wal-Mart focused on decreasing expenses and Target established its market placement as a high-quality low-cost discount store. In contrast‚ Kmart used a promotions-driven business model. Because of this‚ Kmart focused on
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Casino Quality Management Introduction The organization that I have chosen for my course project is Casino Arizona. Casino Arizona is one of the many owned and operated Native American casinos in America. Casino Arizona is located on The Salt River Pima-Maricopa Indian reservation (SRPMIC) east of Scottsdale in Arizona. Casino Arizona has two locations: Talking Stick Resort and Casino Arizona at McKellips. Both casinos are open 24 hours a day and open 7 days a week. The casinos contain
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Quality Management Plan Project Management Improvement Project Example Prepared By: Name1 - Project Manager Position: Project manager Date: January 27‚ 2006 Version No: v1.0 Document Change Control The following is the document control for revisions to this document. Version Number Date of Issue Author(s) Brief Description of Change 0.9 11/15/05 Name1 - Project Manager Phase 1 - Preliminary draft for Phase 1 1.0
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Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective‚ the customer-supplier interfaces must extend into‚ and outside of‚ the organisation‚ beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control
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Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚
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service quality issues faced by a local mass transport company‚ SMRT. The company has to still remain functional amidst mass criticism amongst the public due to inefficient communication networks‚ inefficient maintenance and various problems in the senior management. As a newly appointed senior manager‚ it is imperative that we work towards delivering a high quality service to our customers. There are many tools and quality improvement frameworks that we can use to improve existing service quality standards
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