their growth till the early nineties was not very substantial‚ as they started growing rapidly in the nineties they realised very quickly the importance of knowledge management and from then on they have constantly grown their knowledge base till the extent of receiving the Global MAKE (Most Admired Knowledge Enterprise) in 2008. Knowledge management was an integral part of the growth of Infosys as they believe that it is very important for their employees to know their work in detail to provide the
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John Naisbitt: “We are drowning in information but starved for knowledge.” (Lewis‚ p. 4) In today’s Information Age organizations are looking more and more towards the productive manipulation of information to succeed and stay competitive. Increases in technology give rise to an increased emphasis on the human aspects of the socio-technical system: a complex system where workers and technology interact together to achieve some common objective. Accomplishing business objectives involves better
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From: xxxx Sent: Wednesday‚ October 13‚ 2009 To: Accenture–CEO Subject: IT Components of Knowledge Management As you are aware‚ Accenture Knowledge Management team is getting ready to launch the new Knowledge exchange. Due to the increase in demand for KM‚ our team is emphasizing on improving our current knowledge management system. But in the past few years‚ with tough economy‚ KM is seen as low priority. With pressures to move the KM to offshore‚ there is 30% decrease in KM workforce.
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PLANNING IN KNOWLEDGE MANAGEMENT DEFINITIONS: 1.PLANNING: Planning is a process which involves the determination of future course of action‚ i.e. why an action‚ how to take an action‚ and when to take action are main subjects of planning. So planning is actually a future thinking for achieving goals. 2.KNOWLE DGE MANAGEMENT: Knowledge management is a discipline that promotes an integrated approach to identifying‚ capturing‚ evaluating‚ retrieving‚ and sharing all of an enterprise’s information
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Knowledge management is the process of capturing‚ developing‚ distributing‚ sharing‚ and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge (Cortada‚ 2000). Customer relationship management refers to the strategies that companies use to manage and analyze customer interactions‚ purchase history‚ personal interest‚ buying preference and data throughout the customer lifecycle‚ with the goal
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Infrastructure for Knowledge Management Dr. Randy J. Frid 1 Table of Contents COMMON VOCABULARY..........................................................................................................4 FORWARD .....................................................................................................................................5 CHAPTER 1 – Defining Knowledge Management ........................................................................8 The Meaning of “Knowledge” .........
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Assignment 1. Introduce the Company Background‚ and indicate its industry. Xerox Corporation is an American multinational document management corporation that produces and sells a range of color and black-and-white printers‚ multifunction systems‚ photo copiers‚ digital production printing presses‚ and related consulting services and supplies. Xerox Corporation provides a portfolio of business process and information technology (IT) outsourcing support‚ document technology and solutions. Through
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that most of McKinsey’s knowledge was spread all over the company‚ and was not codified. Apart from a few publications (Peter’s and Waterman’s In Search of Excellence and Kenichi Ohame’s The Mind of the Strategist)‚ there was no way of tracking what breakthroughs might have been achieved in certain projects‚ or what might have been some of the creative solutions that had been applied to other client projects. Here too‚ the most concrete efforts to consolidate company knowledge were undoubtedly those
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Lotus and IBM Knowledge Management Strategy An Overview September 2000 A Lotus Development Corporation White Paper Copyright 2000 Lotus Development Corporation. All rights reserved. Not for reproduction or other use without express written consent of Lotus Development Corporation Table of Contents The Dynamics of Knowledge Management People‚ Places & Things The Raven Development Project Implementation Scenario Conclusion White Paper Description This overview describes the Lotus
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Knowledge management in small and medium-sized companies: knowledge management for entrepreneurs R.P. uit Beijerse. Journal of Knowledge Management. Kempston: 2000. Vol. 4‚ Iss. 2; pg. 162 Abstract (Summary) This article deals with a field which gets little or no attention in the research done into knowledge management: small and medium-sized enterprises (SME). First a conceptual model for SMEs will be given‚ next this model will be used to analyze various companies. It is found that knowledge
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