Lund Institute of Economic Research Working Paper Series Knowledge Management and Organizational Learning: Fundamental Concepts for Theory and Practice 2005/3 Ron Sanchez Ron Sanchez‚ Professor of Management Copenhagen Business School‚ Solbjergvej 3 - 3rd floor‚ DK-2000 Frederiksberg‚ Denmark‚ sanchez@cbs.dk Lindén Visiting Professor in Industrial Analysis‚ Institute of Economic Research‚ Lund‚ Sweden Abstract This paper investigates several issues regarding the nature‚ domain‚ conceptual
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Knowledge Management in the Pharmaceutical Industry Introduction The study of Knowledge Management is a process that has been researched for centuries by western philosophers and traditional theorists‚ however it is only until recently that knowledge management has been the main focus for many organisations. Many have said that it was the publishing of Karl Wiig’s‚ “knowledge management foundations” (1993)‚ that sparked the huge interest in knowledge management and nearly two decades on KM is
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Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers‚ organizes‚ shares‚ and analyzes its knowledge in terms of resources‚ documents‚ and people skills. In early 1998‚ it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share information have changed that; many enterprises now have some kind of knowledge management framework
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School of Information Technology ASSIGNMENT COVER SHEET ICT256/556 KNOWLEDGE MANAGEMENT TECHNIQUES Name: ___________RAI__ SANDEEP 31324443 FAMILY NAME (Capital Letters) Given Names Student Number Assignment Number: 1 Name of Tutor: Dr. Val Hobbs Day & Time of Tutorial: Thursday‚ 8.30 – 10.30 AM Due Date: 09/04/2012 Date Submitted: 15/04/2012 Your assignment should meet the following requirements. Please confirm this by ticking the boxes before
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and knowledge. Learning processes furthermore require that the organization anticipates and attends to feedback‚ creates knowledge from that feedback‚ and takes action based on that knowledge. Relationships among people can be modeled as social networks in which network nodes represent people and network arcs represent relationships (e.g.‚ friendship‚ advice‚ supervisor-subordinate relations) that change over time. Social networks also form a resource for collaborative knowledge management: the
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26th May‚ 2011 3600 Knowledge Management Audit Report Student Name Page EXECUTIVE SUMMARY Hewlett Packard (HP) is a leading multinational organization providing products and services in many IT related technologies such as computer hardware and software‚ printers‚ scanners‚ storage devices etc. In 1995‚ the company decided to introduce knowledge management in its organization that will make its systems‚ processes‚ outcomes superior with organized and systematic knowledge handling and storage
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Customer knowledge management via social media: the case of Starbucks Alton Y.K Chua and Snehasish Banerjee Abstract Purpose – The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management (CKM) in organizations relying on a traditional bricks-and-mortar business model. Design/methodology/approach – The paper uses a combination of qualitative case study and netnography on Starbucks‚ an international coffee house chain. Data retrieved
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in a holistic KM Approach. It is important to cover the entire life cycle of knowledge when we think of any Knowledge management initiative in an organization. And to do so we need to recognize the spiral nature of the knowledge and the interdependencies. The 2 types of KM approaches are Control:the organization monitors the KM database and the quality of content generated. Community:The communities of knowledge automatically filter out junk using peer reviews which is a more transparent process
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how to lead a knowledge worker The people who are knowledge workers are included among those who work in research and development for the pharmaceutical business. they also developed a new computer game for software companies. In addition‚ they also are partners (or rising star) in a professional services firm and also the mechanics and designers in formula one racing team. The best lead clever " knowledge worker’s" is : 1. Have ability and authority - To lead knowledge workers‚ a leader must
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practice” in the context of knowledge management? Why is important to have “proven/best practices”? What are the basic functions of communities and associated examples? What are the approaches that make the “communities of practice” work for ConocoPhillips‚ Fluor‚ and Schlumberger? (p61-64) Knowledge retention has been a top priority for the Aerospace Corporation since its founding in 1960. Most of the programs in which Aerospace is involved go on for decades‚ making knowledge retention critical in the
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