CHAPTER 2 Consumer Research LEARNING OBJECTIVES After studying this chapter students should be able to: 1. Compare the differences between customer research and marketing research. 2. Describe the differences between quantitative research and qualitative research. 3. Understand the use of positivist and interpretivist research. 4. Describe the steps in the consumer research process. 5. Explain the difference between primary and secondary research. 6. Discuss the differences between
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Attribute…………………………………………….. Changing the Overall Brand Rating…………………………… Changing Beliefs About Competitors’ Brands………………………. The Elaboration Likelihood Model……………………………………….. 3. Behavior Can Proceed or Follow Attitude Formation…………………… Cognitive Dissonance Theory…………………………………………… Attribution
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Methods of analysis for the consumer behavior Qualitative studies: Behavior can also be measured through qualitative tools and techniques such as focus group‚ depth interview (individual) and psychological tests. That helps to identify consumer opinions‚ beliefs and feelings by getting them involved in open discussions. Focus group= in focus group interview‚ there is a group of consumers between 6 and 12 persons called together and a moderator who control this interview. The discussion
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ASSIGNMENT Course Code : MS - 61 Course Title : Consumer Behaviour Assignment Code : MS-61/TMA/SEM - I/2013 Coverage : All Blocks Note : Attempt any six questions and submit this assignment on or before 30th April‚ 2013 to the coordinator of your study center. 1. You are the marketing head of leading retail chain dealing in electronic items. Your company has planned to launch the online store for the same. What segmentation approach would you use to effectively segment
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by heroes (or advertising depictions) in one’s culture. The actual self refers to our more realistic appraisal of the qualities we have and don’t have. Although most people experience a discrepancy between their real and ideal selves‚ for some consumers this gap is larger than for others. a) These people are good targets for fantasy appeals. b) A fantasy or daydream is a self-induced shift in consciousness that is sometimes a way of compensating for a lack of external stimulation or of escaping
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CONSUMER BEHAVIOR IN TOURISM Monika Singla Assistant Professor DAVCC College‚ Faridabad monajain711@gmail.com #9555090036‚ INTRODUCTION Tourism is travel for recreational‚ leisure or business purposes. The World Tourism Organization defines tourists as people who "travel to and stay in places outside their usual environment for more than twenty-four (24) hours and not more than one consecutive year for leisure‚ business and other purposes not related to the
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Here we are‚ living in the 21st‚ century wondering and looking around to answer questions related to lifestyle and consumer behavior. We have reached a point where living only one life with one’s own role leads to the psychological death of human mind. Today‚ the term survival is being defined as 99lives. 99lives is a consumer trend that is very major in our present and surely will be dominant in the future as well. “99lives means that we ’re living at too fast a pace with too little time to do everything
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Kevin Hill Consumer Behavior Nikki Love Nikki Love is a 22 year old Caucasian female from Southern Indiana. When asked what she was brand loyal to she immediately said Paul Mitchell. She said that she was loyal to Paul Mitchell because it works best for her hair. She also added that she uses it because her sister works at a Paul Mitchell Salon. This comment led me to believe that her sister is very influential in Nikki’s choice in cosmetic products because she views her sister as an expert.
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MPRA Munich Personal RePEc Archive E ective advertising and its in uence on consumer buying behavior Ghulam Shabbir Khan Niazi and Javaria Siddiqui and Burhan Ali Shah and Ahmed Imran Hunjra Quiad-e-Azam University Islamabad‚ Pakistan.‚ Federal Urdu University of Arts‚ Science‚ & Technology Islamabad‚ Pakistan‚ Iqra University Islamabad Campus‚ Pakistan 2011 Online at http://mpra.ub.uni-muenchen.de/40689/ MPRA Paper No. 40689‚ posted 16. August 2012 10:02 UTC 114 Information Management
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CONSUMER BUYING BEHAVIOR: A. Model of consumer behavior Consumers make many buying decisions every day. Most large companies research consumer buying decisions in great detail to answer questions about what consumers buy‚ where they buy‚ how and how much they buy‚ when they buy‚ and why they buy. Marketers can study actual consumer purchases to find out what they buy‚ where‚ and how much. But learning about the whys of consumer buying behavior is not so easy—the answers are often locked deep within
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