HOSP 310 Week 7 Quiz: Explain in detail what it means to have zero defects in service? Does it mean perfection? Zero defects is the goal for which both organizations design their systems‚ but what counts as a defect varies according to company goals and customer expectations. This is why hospitality industries establish standards; such as help create consistency and to eliminate the margin for error. Even though McDonald’s or the Four Seasons is not perfect‚ they both have standards and dictate
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Week 1 Chapter 3 QUIZ — STR/581 1. The various interegoloio associated with the CBC Corporation expect and demand their claims toward the organization be settled in a responsible manner. When discussing this concept‚ all of the following statements would be considered true of a corporation’s interest groups except which one? A) Governments expect adherence to legislation. B Stockholders desire appropriate returns on their investments. The general public wants products with fair pricing. D
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Chapter 12 12.4 a x t / 2s / n = 1‚500 1.984(300/ 100 ) = 1‚500 59.52; LCL = 1‚440.48‚ UCL = 1‚559.52 b x t / 2s / n = 1‚500 1.984(200/ 100 ) = 1‚500 39.68; LCL = 1‚460.32‚ UCL = 1‚539.68 c x t / 2s / n = 1‚500 1.984(100/ 100 ) = 1‚500 19.84; LCL = 1‚480.16‚ UCL = 1‚519.84 d. The interval narrows. 12.6 a x t b x t c x t / 2s / / 2s / / 2s / n = 10 1.984(1/ 100 ) = 10 .20; LCL = 9.80‚ UCL = 10.20 n = 10 n = 10 1.984(4/ 100 ) = 10 1.984(10/
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1 of 30 Which of the following is a flow variable? A. the value of the house in which you live B. the balance in your savings account C. your monthly consumption of hamburgers D. the number of hamburgers in your refrigerator at the beginning of the month 1 out of 1 Correct. The answer is C. As explained in Section 2-1‚ a flow is a quantity measured per unit time and a stock is a quantity measured at a given point in time. 2 of 30 Which of the following is not a stock variable?
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1/24/14 Group theory Chapter 4 & 5 Quiz 1. The willingness to risk benefical or harmful consequences a) Acceptance b) Resolution c) *Openness* d) Influence 2. Define acceptance a) Being trusting and trustworthy b) *The expectation that you are going to behave cooperatively* c) Highly cohesive groups are characterized d) Members of a group to motivate them to work 3. When all slots are open‚ every group member can communicate directly with every other member. a) *Communication
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Chapter 19 Creativity and innovation Defining Creativity: Creativity is the ability to generate original ideas or new perspectives on existing ideas. Overall‚ an idea must have a desirable impact on how organizational goals are accomplished. That is ‚ an idea must be evaluated for positive impact on critical organizational factors like productivity‚ communication‚ coordination‚ or product quality. Importance of Creativity in The organization: Creativity involves seeing issues from different
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1. Many of the institutions and customs that emerged in east Asia during this era persisted until the twentieth century or even the present. Why do you think this is so? Why does there seem to be more continuity in east Asian history than in other parts of the world? Patriarchal Family.Nomadic Threats. Mandate of Heaven. 2. What are the advantages and disadvantages of a form of writing that is pictographic and ideographic (like Chinese) versus one that is alphabetic? Advantages: A single
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Name __________________________________________________________ Chapter 2 – Quick Quiz 1 1. A(n) _______________ is an organized system of assumptions and principles that purports to explain a specified set of phenomena. a. theory c. operational definition b. hypothesis d. experiment 2. An ideal scientist should: a. not express skepticism of new ideas. c. not support falsifiable theories. b. rely on scientific intuition. d. be willing to make “risky predictions.” 3. An advantage
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Chapter 4—Quiz TRUE/FALSE 1. Business writers normally use active voice more frequently than passive voice because active voice conveys ideas more vividly. 2. Slow‚ deliberative writing is recommended when drafting a business message. 3. Passive voice is used in the following sentence: “The stockholders read the annual report.” 4. Active voice is used in the following sentence: “The report on current fundraising efforts was made available to the committee.” 5. The imagery in a passive
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Student name : Student ID : Operation Management: CHAPTER 7 – Capacity and Facilities Design Question 7-8: Facility layout refers to the arrangement of activities‚ processes‚ departments‚ workstations‚ storage areas‚ aisles‚ and common areas within an existing or proposed facility. The basic objective of the layout decision is to ensure a smooth flow of work‚ material‚ people and information through the system. We can list five goals of facility layout such as the following: 1. Eliminate wasted
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