Designing and Managing Services Discussion Questions 1. How do we define and classify services? 2. How do services differ from goods? 3. How can we achieve excellence in marketing services ? 4. How can we improve service quality? 5. How can goods marketers improve customer service? Slide 2 of 29 The Nature of Services 2008 – 2018 Loss of 1.2 million jobs 2008 – 2018 Gain of 14.6 million jobs Slide 3 of 29 Service An act or performance one party can offer to another that
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Chapter 15: Designing and Managing Value Networks and Channels GENERAL CONCEPT QUESTIONS Multiple Choice 1. Intermediaries who buy‚ take title to‚ and resell the merchandise are called ________. a. retailers b. facilitators c. marketers d. agents e. merchants Answer: e Page: 468 Level of difficulty: Easy 2. Companies that search for customers and may negotiate on the producer’s behalf but do not take title to the goods are called ________
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Perks of Online Education Traditional classrooms offer a learning environment suitable for most students. In the present day with the technology that exists‚ there are more options to obtain a higher education. Deciding which style fits depends on a student ’s needs. Students are able to achieve degrees online and by attending traditional schools; however‚ school online gives more freedom to individuals‚ allowing them to receive a higher education and to work a full time job. Trotter said‚ "On
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SHORT-TERM or ACUTE PHYSIOLOGICAL RESPONSES TO EXERCISE: Body Temperature η (Increase) ♣ Working muscles produce heat ♣ Harder and faster = more heat. ♣ Blood transports heat to all parts of the body = warm-up ♣ Body quickly heats up and will overheat – response is to send blood to skin surface for cooling and to produce sweat. ♣ Moisture on the skin cools the body quickly (25x faster than air). ♣ (This why when you get out of the water at the beach or pool – you get cold quickly). ♣ This
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I. Though some may think that Sexual Education in schools is unnecessary‚ students need to know the facts from an educated person they trust. a) Many teens from ages 12-16 have no clue how dangerous it can be to be sexually active. b) Sexual education in schools teaches teens the implications that having sex can bring into their lives. c) Many teens believe anything they hear when it comes to sex. Usually‚ it’s the main topic of their peer group and the facts are almost never true
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In the film the 13th warrior compared to Beowulf showed many differences as well as some similarities. The director of the 13th warrior might have wanted to include similarities‚ but there was a lot of outstanding differences. But as the theme of both great thrillers still stands as good vs evil. The fight for an actual more realistic story actually stood out more to me than a fictional thriller of dragons and demons. The outstanding differences of the film compared to the great anglo saxon story
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Beowulf and The 13th Warrior: Differences and Similarities Beowulf and the 13th Warrior‚ both are very good stories‚ one legibly and the other visually (unless you go to the roots of the 13th Warrior and read Eaters of the Dead). Although it is pretty obvious to anyone who has read Beowulf that the 13th Warrior was based on this great epic‚ there are still several differences that make for an interesting twist or two. While the two stories are very much alike in several ways‚ they are also very
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S- summarize In her film 13th‚ Ava DuVernay details the injustice of mass incarcerations and violence perpetuated by the Criminal Justice system of the United States. In her documentary‚ she sets the tone with a staggering statistic: a country with five percent of the world’s population hold twenty-five percent of all of the world’s prisoners. DuVernay creates a timeline to show the linear progression of African American’s movement into mass incarceration. DuVernay does this by starting at the end
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Racial Injustice is a major problem in the United States. The 13th amendment enforced by the Senate on December 6‚ 1865 that effectively abolished slavery and involuntary servitude in America‚ which whom they thought racial discrimination would no longer cease to exist; all men are created equal. The documentary “13th” directed by Ava DuVernay states that racial Injustice still occurs in our everyday lives; people are treating blacks as if they were in the 18th century. People do not know the struggle
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When analysing Spain‚ this century is most notorious with the countries establishment as a superior nation. Yet it’s debate whether this truly occurred‚ as historians like JH Elliot have stated “Spanish society drove itself forward" others disagree‚ like Solsten ‚ speculating that “The sixteenth century was a period of unremitting decline”. This 100-year time span presents a combination of both failures and successes‚ leaving us conflicted on whether this century was truly golden. Though the country
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