LEARNING OBJECTIVES After reading this chapter‚ students should: ❑ Know why marketing is important ❑ Know what is the scope of marketing ❑ Know some of the fundamental marketing concepts ❑ Know how marketing management has changed ❑ Know are the necessary tasks for successful marketing management CHAPTER SUMMARY From a managerial point of view‚ marketing is an organizational function and a set of processes for creating‚ communicating‚ and delivering value
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1. Cases 2 1.1. Leo’s Four-Plex Theater‚ Wong’s Pharmacy & Private Fitness‚ Inc. 2 1.1.1. Subjects 2 1.1.2. Summary Leo’s Four-Plex Theater 10 1.1.3. Q&A Leo’s Four-Plex Theater 10 Problems 11 What are the control system lacking 11 Solution 11 Cashier problem 11 Giving away free tickets – the nephew 12 Cashiers don’t ring the sales in 12 Free let-ins 12 1.1.4. Summary Wong’s Pharmacy 12 1.1.5. Q&A Wong’s Pharmacy 12 Problem 12 Options 12 1.1.6. Summary Private Fitness‚ Inc. 13 1
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1. The first step of successful price setting is selecting the pricing objective. There are five major objectives in pricing strategies: survival‚ maximum current profit‚ maximum market share‚ maximum market skimming and product-quality leadership. Out of these possible objectives‚ Sonic should focus on the survival objective. Sonic should pursue survival objective because its current market is highly preoccupied and filled with intense competition where consumer demands shift every day. Sonic is
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CHAPTER 3 The Accounting Cycle QUESTIONS Q3-1. Much more judgement is required for accrual accounting than for cash accounting because there is greater uncertainty at the time events are recorded in the accounting system. There is no uncertainty around the point in time when the cash is paid or collected. Accrual accounting records economic events‚ not cash flows. When an economic event occurs can be ambiguous. It’s less certain when revenue has been earned than when cash is received. It
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CASE 33 Marketing to the Bottom of the Pyramid Professor C. K. Prahalad’s seminal publication‚ The Fortune at the Bottom of the Pyramid‚ suggests an enormous market at the “bottom of the pyramid” (BOP)—a group of some 4 billion people who subsist on less than $2 a day. By some estimates‚ these “aspirational poor‚” who make up three-fourths of the world’s population‚ represent $14 trillion in purchasing power‚ more than Germany‚ the United Kingdom‚ Italy‚ France‚ and Japan put together. Demographically
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Dove Case Questions: 1. What is a brand? Why does Unilever want fewer of them? 2. What was Dove’s positioning in the 1950s? What is its positioning in 2007? 3. How did Unilever organize to do product category management and brand management in Unilever before 2000? What was the corresponding structure after 2000? How was brand meaning controlled before 2000 and how is it controlled at the time of the case? 4. Spend a little time searching blogs‚ using Google Blog Search‚ BlogRunner‚ Technocratic
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DESIGNING AND MANAGING SERVICES | CHAPTER 13 379 Marketing Excellence >>The Ritz-Carlton Few brands attain such a high standard of customer service as the luxury hotel‚ The Ritz-Carlton. The RitzCarlton dates back to the early 20th century and the original Ritz-Carlton Boston‚ which revolutionized the way U.S. travelers viewed and experienced customer service and luxury in a hotel. The Ritz-Carlton Boston was the first of its kind to provide guests with a private bath in each guest
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Strategic Marketing Case Study New Directions Plc. Introduction: The case is based on the growth and decline of a high street fashion chain founded in the late 1950 ’s having a extensive distribution network (490stores) within Britain. It refers to the developments & changes taken place during a period of 13years where the company has gone through an acquisition and change of Management after 9years of explosive growth within the industry. Whereas it is understandable that the Company should
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Case Assignment: Responses to “A Historic Succession at Xerox” Contemporary Management By: Gareth R. Jones & Jennifer M. George Pages 174‚ 175 Author: Keiser University Fort Lauderdale‚ Florida Date: January 27‚ 2013 A Historic Succession at Xerox 1. Why was the succession of Ursula Burns to the top position at Xerox considered historic? (Contemporary Management-Seventh Edition by Gareth R. Jones & Jennifer M. George‚ Page 175) The succession of Ursula Burns to the
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Executive Summary The purpose of this case report is to analyze Cisco Systems in terms of its successful factors and current issues. The paper will discuss the current market situation‚ including a S.W.O.T. analysis (strengths‚ weaknesses‚ opportunities‚ threats) as well as some overall objectives and issues regarding to Cisco products. It also comments the implications of the problems in terms of management‚ the marketing mix‚ and competition in further detail. Formulation and evaluation of alternatives
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