Discussion Questions 1. How do we define and classify services? 2. How do services differ from goods? 3. How can we achieve excellence in marketing services ? 4. How can we improve service quality? 5. How can goods marketers improve customer service? Slide 2 of 29 The Nature of Services 2008 – 2018 Loss of 1.2 million jobs 2008 – 2018 Gain of 14.6 million jobs Slide 3 of 29 Service An act or performance one party can offer to another that is mostly intangible and does not
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Introduction To Marketing Chapter 1 Marketing: Managing Profitable Customer Relationships Marketing is the process my which companies create value for customers and build strong customer relationships in order to capture value from customers in return. The Marketing Process can be represented by a simple five-step model. In the first four steps‚ companies work to understand consumers‚ create customer value‚ build strong customer relationships. In the final step‚ companies reap the rewards of creating
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Marketing Management By Philip‚ Kevin Lane Keller‚ Abraham Koshy‚ Mithileshwar Jha logo copy.tif SUMMARY by Chapter 4 Why Marketing Research? Successful Marketing Managers need timely‚ accurate and actionable information about consumers‚ competition and their brands to assess past performance‚ plan future activities and take strategic decisions leading to successful product launch or increase growth of a brand. Conducting Marketing Research and Forecasting Demand What is Marketing
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Financial Management Chapter 3 What is the receivables turnover? (Round your answer to 2 decimal places (e.g.‚ 32.16).) | Receivables turnover | times | Requirement 2: | The days’ sales in receivables? (Round your answer to 2 decimal places (e.g.‚ 32.16).) | Days’ sales in receivables | days | Requirement 3: | How long did it take on average for credit customers to pay off their accounts during the past year? (Round your answer to 2 decimal places (e.g.‚ 32.16)
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Chapter 3 CASE ASSIGNMENT: Product (RED) Can a T-shirt Save the World? When Oprah and Bono walked down Chicago’s Magnificent Mile together in the fall of 2006‚ it was the shopping trip seen around the world. The famous duo attracted mobs of fans and extensive media coverage as they promoted a revolutionary new cause-marketing event called Product (RED). Bono urged people to buy (RED) products‚ explaining that a portion of the proceeds would go to The Global Fund to fight HIV/AIDS in Africa
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Chapter 15: Designing and Managing Value Networks and Channels GENERAL CONCEPT QUESTIONS Multiple Choice 1. Intermediaries who buy‚ take title to‚ and resell the merchandise are called ________. a. retailers b. facilitators c. marketers d. agents e. merchants Answer: e Page: 468 Level of difficulty: Easy 2. Companies that search for customers and may negotiate on the producer’s behalf but do not take title to the goods are called ________
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Marketing Management‚ 14e (Kotler/Keller) Chapter 2 Developing Marketing Strategies and Plans 1) The task of any business is to ________. A) create customer needs B) differentiate in terms of cost of production C) deliver customer value at a profit D) reduce competition E) communicate similar value as provided by competitors Answer: C Page Ref: 33 Objective: 1 Difficulty: Easy 2) What is the traditional view of marketing? A) Firms should just focus on production because if the
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Subject Name: Marketing Management Subject Code: LB5202 Assessment Task 2: Marketing Case Study Student: Na YIN Student ID: 13131934 This essay discusses that using the social media‚ video sharing and view social networks have been become an important part of today’s branding activity‚ although it might cause some consequences if excessively consume them. The definition of social media is that the tool that people can use it to share them opinions‚ ideas‚ and experiences (Morrill‚
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MARKETING DEL SIGLO XXI El siglo XXI trae consigo 3 acontecimientos importantes como son la globalización‚ adelantos tecnológicos y desregulación. Dichos acontecimientos evocan un sinfín de oportunidades. El marketing se ocupa de identificar y satisfacer las necesidades las necesidades humanas y sociales‚ es decir‚ satisfacer las necesidades de manera rentable. TAREAS de MARKETING Tres etapas por las que podría pasar la práctica del marketing: Marketing emprendedor: Casi todas las empresas
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CASE: I Playing to a new beat: marketing in the music industry Questions: 1. Discuss the micro and macro forces that are affecting the music industry. Answer : Factors affecting the music industry include the following: • Consumers have created a new value curve for the music industry • Online file sharing and downloading where copyright holders are bypassed has put the traditional business model of the music industry in doubt • Competition for consumers time‚ attention
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