KEY PERFORMANCE INDICATORS (KPIs) SAMPLES The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3‚ 4 and 5 are for systems and departments. SAMPLE 1 Name/Team: Jean Torrins – Finance Manager Nature of KPI: Recovery of outstanding debtors Definition: The improved collection time of monies owed by debtors Performance Targets: Collect 75% within 45 days and 100% within 60
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uk/en-gb/WhatWeDo/ http://www.waitrose.com/ http://www.marshallward.co.uk/home/en/home.page?bc=6600042 http://www.debenhams.com/ http://www.somucheasier.co.uk/department-stores.html http://www.reviewcentre.com/reviews56366.html The Daily Telegraph ‘John Lewis forecasts fragile year ahead’ by James Hall
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Objective 1. Reasons of success of John Lewis Partnership(JLP) We discovered that John Lewis Partnership owns the biggest department store chain in England. With $13.7 billion in 2011 revenues and 81 thousand employees‚ it would rank in the Fortune 200. With revenues (reference 撩s) up about 7.4 percent annually over the past years. It succeeds while providing fair compensation and giving employees control over the business. Why? Although the JLP is regarded as a kind of Employee ownership
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and so on. Human Resource is the significant intangible assets of enterprise competition ability today. Sometimes intangible assets are valuable than physical assets. For example… The John Lewis Partnership has been developing an unusual HRM strategy. This enterprise divides to two subsidiaries of the John Lewis Department Stores and the Waitrose supermarket chain. There are about 66‚000 staffs which named ‘partners’ not ‘employees’ working for JLP. Further‚ this organization is owned by all partners
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Wallace Waite In 1937‚ the company‚ consisting of 10 stores and 160 employees‚ was taken over by the John Lewis Partnership. In 1908 the name “Waitrose” was adopted. Waitrose has already been supplying the stores over the last two years with over 3‚000 Waitrose own label products. Waitrose donates a portion of its profits to a group of charities on a proportional basis. As part of the John Lewis Partnership‚ all of Waitrose’s employees are assigned the title of Partner and co-owners of the business
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The general topic of John Lewis’ speech is that the fight to complete freedom isn’t over and they still have a long way to go. John Lewis gave a speech on August 28‚ 1963. It was known as‚ “Speech at the March on Washington”. The reason for his speech was to encourage men and women everywhere to fight for complete freedom. Black men and women were beaten‚ jailed‚ and murdered for participating in peaceful protests. Lewis uses his powerful position to bring awareness to their troubles to try and
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Table of Contents INTRODUCTION 1 1. The success of John Lewis in keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers
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BMN103; JOHN LEWIS ORGANISATIONAL STRUCTURE; What is your organisational structure? The governance system of the Partnership was created by our founder‚ John Spedan Lewis and is set out in the Company’s Constitution. Our structure gives our management the freedom to be entrepreneurial and competitive in the way they run the business for long-term success‚ while giving the company’s owners‚ the Partners‚ the rights and responsibilities of ownership through active involvement in the business.
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Waitrose Ltd. At Waitrose‚ they combine the convenience of a supermarket with the expertise and service of a specialist shop. Above all they take pride in the freshness and quality of their food and products. As you know‚ Waitrose is partnership with John Lewis which has been ranked first in the “Sunday times” the UK’s largest unquoted company by sales. The purpose of this partnership is to recruit and retain loyal customer and maintain their reputation for outstanding and value‚ choice‚ service and honesty
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Gospel‚ Civil Rights Movement‚ and John Lewis Can you imagine a world free of hate‚ poverty‚ starving children‚ where no race would be more superior than another‚ where no race would live in oppression? What kind of world would that be? It would be the world the Social Gospel strived to teach; a world full of love. March‚ the graphic novel written by Congressman John Lewis‚ Andrew Aydin and illustrated by Nate Powell‚ tells the story of how a young John Lewis grows up on a chicken farm in Alabama
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