recording non-compliance‚ and were immediately closed according to the Energy Regulatory body. "Their operators were required to upgrade the adulterated petroleum where applicable and also to pay penalties and taxes to the Kenya Revenue Authority (KRA) before they were allowed to resume business. At 96%‚ this high level of compliance demonstrates that stringent measures implemented by the Commission and other state agencies to protect consumers from deceitful practices are paying off‚" added the
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1. What impresses you about Norton Lilly International? What has accounted for Norton Lilly’s success over the past 150+ years? What aspects of Norton Lilly do you find unimpressive? Norton Lilly is a company that has showcased its ability to withstand the test of time. The company has steadily grow and expanded both nationally and internationally since getting their start in 1841. The company was able to shift with the tides when cargo containerization came into the fold in the 1970. The ability
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A key component in the field of marketing is the ability to create‚ communicate‚ and deliver value to customers through strong oral‚ written‚ and visual communication. According to professor of linguistics and co-director of the Michigan Corpus of Academic Spoken English at the University of Michigan‚ John Swales‚ “The Concept of Discourse Community‚” a discourse community is defined by six characteristics: 1. A discourse community “has broadly agreed to set of common goals public goals.” This is
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The Ackoff’s Management Misinformation Systems is a case written by Russell L. Ackoff and it appeared in Management Sciences. Ackoff identified five assumptions regarding Management Information Systems and he explained why he disagreed with the assumptions. The five assumptions were: 1) Management needs more Information 2) Managers need the information they want 3) Giving Managers the information they need improves their decision making 4) More communication means better performance 5) Managers
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CIPS Exam Report for Learner Community: Qualification: Unit: Exam series: Diploma in Procurement and Supply D2‚ Business Needs in Procurement and Supply July 2013 INFORMATION FOR CANDIDATES The Principal Marker’s report is written in order to provide the learner community with feedback relating to the examination. It is designed as a tool for candidates - both those who have sat the examination and those who wish to use as part of their revision for future examinations. Candidates
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Manage Quality Customer Service Assessment Event 1 CONTENTS PAGE DESCRIPTION OF THE ORGANISATION ......................................................................... 2 TELSTRA ................................................................................................................. 2 Business Operations ...........................................................................................................................................2 Telstra’s Business Units .....
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Continuous improvement is a process of the seeking of small improvements in processes and products‚ with the objective of increasing quality and reducing waste. Continuous improvement is one of the tools that underpin the philosophies of total quality management and lean production. Through constant study and revision of processes‚ a better product can result at reduced cost. Kaizen (the translation of kai (“change”) zen (“good”) is “improvement” or “change for the better”) has become a foundation
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action? iv. Does each individual understand his/her role in executing the plant’s strategy? F. What are the KPIs (Key Performance Indicators)? i. Do the operators focus on performance measures that are clearly tied to the plant’s mission? G. Are Senior Managers giving plant managers conflicting objectives? i. Misalignment between top management’s operational objective and plant’s KPIs H. If plant does not have a clearly defined strategic role‚ find out why. 2. Structural Alignment: A. How
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Julia Tran Ms. Johnson Biology CP 05 March 2013 Noonan Syndrome Noonan syndrome is a genetic disorder that was once known as Turner-like syndrome. It is a mutation of several genes where they develop proteins that are continuously active; which ends up disrupting the control of the cells growth and division resulting in abnormal developments of the body. Noonan syndrome can affect a person’s physical appearance in multiple ways‚ along with their mental state of mind. This syndrome equally
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RESEARCH PROPOSAL TOPIC: Organisational strategic marketing policies and its impact on customers brand loyalty. (A comparative study of Glo mobile and MTN) BY OLASUPO GBENGA MICHAEL 081002809 DEPARTMENT OF BUSINESS ADMINISTRATION UNIVERSITY OF LAGOS MARCH 2013 1.1 INTRODUCTION In our world today‚ the main objective of any business concern is to make profit but many organisations find it difficult to meet customers’ needs let alone to enjoy their loyalty due to the challenges of marketing
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