the meal‚ beyond it promised‚ in this case‚ the tips amount is reducing as well. Restaurant management took the customer’s survey during the evening mealtime on last weekend; the restaurant has to take measures to improve the current situation (Krajewski‚ Ritzman and Malhotra‚ 2013). Analysis Based on the case‚ the restaurant would be successful if they improve its quality both in service and food. From the food perspective‚ the food has to be well prepared‚ with the fresh ingredients‚ good
Premium Good Customer Parking
To: John Miles‚ Owner Subject: Jose’s Authentic Mexican Restaurant Date: 11/25/2013 As you requested on November 18‚ this report summarizes my analysis and recommendation regarding the customer survey results that management conducted last Friday and Saturday during the dinner crowd at Jose’s Authentic Mexican Restaurant. The main problem that I see is the high percentage of customers who are unsatisfied with the time it took to be served their ordered food. It is extremely important to provide
Premium Customer service Good Customer
Business Brief Founded in 1987 by a father-and-son team‚ Custom Molds‚ Inc. was formed to design and produce custom molds for plastic parts. By the mid-1990s‚ the company expanded into the manufacture of plastic parts. As of 2009‚ the sales mix at the company changed‚ causing problems. Bottlenecks are occurring during the production process‚ causing delays in customer deliveries. In addition‚ a few orders have been returned because of defective parts. Analysis Tom and Mason Miller‚ the owners
Premium Manufacturing Marketing Industry
obsolete software application for small SME. Secondly‚ less focus on becoming “Order Qualifier” and “Order winner”(Slack‚ 2008). According to the (Krajewski L.J‚ et. al 2010) loose operational strategy and health safety issues leaving customers no option to attract towards rivals. In addition to this‚ as (Krajewski L.J et. al 2010). Further‚ the problems of KFC can be analyzed
Premium Management
in a manufacturing organizations productivity is easily measured because of the production of tangible products whereas in service organizations it’s difficult to measure productivity because products are intangible (Dilworth‚ 2000). According to Krajewski and Ritzman (2002) the differences between the services and goods production can be classified as: Manufactured goods are physical and durable products whose quality can be measured easily whereas services are perishable products like ideas and concepts
Premium Management Operations management Mass production
References: Gupta‚ A. K. (2011‚ March). A Conceptual JIT Model of Service Quality. International Journal of Engineering Science and Technology‚ 3(3)‚ 2214 - 2227. Retrieved from http://www.ijest.info/docs/IJEST11-03-03-149.pdf Krajewski‚ L. J.‚ Ritzman‚ L. P.‚ & Malhotra‚ M. K. (2007). Operations Management: Processes and Value Chains (8th ed.). Prentice Hall: Upper Saddle River‚ New Jersey
Premium Standardization Lean manufacturing Fast food
4-3 Short Paper: The Boeing Company A supply chain is a series of integrated processes within and across a company that produce a product or service to meet the demands of a consumer (Krajewski‚ et. al.‚ 2013). Every company has a specific supply chain design and this design is implemented to meet the company’s competitive priorities. Supply chain management refers to the coordination of the company’s processes with those of customers and suppliers to match the flow of services‚ materials‚ and
Premium Supply chain management Boeing Commercial Airplanes Seattle
References: Chase‚ R.‚ Jacobs‚ F.‚ and Aquilano‚ N.‚ (2005) Operations management for competitive advantage‚ 11th ed. Retrieve from EBSCOhost November 16‚ 2009 Krajewski‚ L. and Ritzman‚ L‚ (2005) Operations management: strategy and analysis‚ 7th ed. Retrieved from EBSCOhost 11 January 2008
Premium
SUPPLY CHAIN MANAGEMENT Final Examination QUESTION 1: Case Analysis: MEDITECH SURGICAL. 1. What are Meditech’s problems in introducing new products? In manufacturing ALL products? When Meditech introduces new products‚ the company’s output is exceeded by a higher demand‚ consequence of a great amount of initial orders from customers. As a result of this situation‚ the company faces shortage at the beginning of introduction‚ product cannot be delivered at the agreed time‚ back orders accumulate
Premium Inventory Supply and demand Supply chain management
Does the safety stock pay off? 6. For BD032 proposed system‚ calculate the cost of both safety stock and stock outs. Calculate the cost of stock outs for the current system. Does the safety stock pay off? Resources: Krajewski‚ L.‚ Ritzman‚ L.‚ & Malhotra‚ M. (2010). Operations management process and supply chains. (10th ed.). New Jersey: Prentice
Premium Costs Inventory