PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
Premium Customer satisfaction
Introduction Objectives of the Report: Every Study has some Objectives. On doing a course of “Audit & Inspection of Banks” we have to learn a lot of auditing and inspecting tools & techniques. This Study has been undertaken with the following Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how
Free Auditor's report Auditing
139-144 ORICPublications www.oricpub.com MANAGER’S LEADERSHIP STYLES AND EMPLOYEE’S JOB SATISFACTION Abstract Correspondence: Sumbal Maqsood Hailey College of commerce‚ university of the Punjab‚ Lahore‚ Pakistan. Leadership style is one of the factors that help in achieving the organizational goal. The purpose of our study is to explore the relationship between managers leadership style and employees job satisfaction. In order to collect data 100 questionnaires were distributed among the employees
Premium Leadership Management
will be to analyze the management of ability‚ organizational commitment and job satisfaction‚ and organizational ethics in the FMC Aberdeen and Green River facilities. In analyzing the ability of management of Aberdeen‚ it is clear to see that this facility is best described as relaxed. In organizations‚ ability can be managed by selecting individuals who have the necessary skills to accomplish tasks‚ placing employees in jobs that capitalize on their abilities and training employees to enhance their
Premium Organization Management Organizational studies and human resource management
Chapter 1 Introduction to the Report 1.1. Origin of the report: Now we are living in the age of competition at anything in any places. From that tendency recently Education is also in the age of competition. So the procedures and standards of teaching are upgraded by different universities and institution in our country. In respect to that‚ report/assignment writing as well as with presentation on selected topic is mandatory for our BBA program offered by Dhaka University. This program
Premium Job satisfaction
1 Introduction “Job satisfaction does not seem to reduce absence‚ turnover and perhaps accident rates”. -Robert L. Kahn “Job satisfaction is a general attitude towards one’s job: the difference between the amount of reward workers receive and the amount they believe they should receive.” -P. Robbins Job satisfaction defines as “The amount of over all positive affect (or feeling) that individuals have toward their jobs.” -Hugh J. Arnold and Daniel C. Feldman “Job satisfaction is the amount of pleasure
Premium Job satisfaction
THE EFFECT OF LEADERSHIP STYLE ON EMPLOYEE SATISFACTION AND PERFORMANCE OF BANK EMPLOYEES IN BANGKOK Rochelle Joy Belonio1 Abstract: This paper aims to determine the effect of leadership styles on employee job satisfaction and the effect of employee job satisfaction on employee job performance. A survey was conducted by administering questionnaires to 400 respondents in the banking sector in Bangkok. The results show that most of the bank employees‚ most of them females between 20 and 39 years old
Premium Leadership
to find out if there is any correlation between work performance and job satisfaction through a sample study of sales personnel working in different banks. Additionally‚ this research sought to understand whether job satisfaction is linked to both work motivation and employee’s perceived style of leadership by Managers. With the help of surveys and interviews conducted with the participants‚ it was established that job satisfaction was positively related with work productivity. Work motivation and
Premium Leadership Motivation
satisfied with their job will not be committed and productive. They will not be performing at the best of their capabilities if they are not satisfied. Consequently‚ not only the teaching profession is in serious risk but the attainment of Vision 2020 will be affected. The discussion of job satisfaction and dissatisfaction is largely generated from the theory proposed by Herzberg theory that is called “two-factor theory” or “two-hierarchy of needs”. Both job satisfaction and dissatisfaction are
Premium
Study of Job Satisfaction at Infosys And Its Implications for Motivating Employees at Infosys DeeptiVedala A018 vedaladeepti@yahoo.com Project Management (Major Project) M.Pharm (Pharmaceutics) + MBA Trimester II ABSTRACT: The main aim of the study is to determine the job satisfaction of employees in Infosys. It includes determining various parameters that influence job satisfaction and also the present level of satisfaction of the employees. To understand employees
Premium Job satisfaction Motivation Employment