cookies‚ or more? If so‚ how much? Will it take you longer to fill a two-dozen cookie order than a one-dozen cookie order? • Discounts would be based on labor costs‚ not raw material cost since the case did not indicate that there are volume discounts for ingredient purchases • There are no overhead costs – utilities are covered by landlord • Assuming each cookie order (whether 1‚ 2 or 3 dozen) is for the same type of cookie: i. 1 Dozen •
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KRISTEN ’S COOKIE COMPANY (A1) The overview of the process: QUESTION 1 If we make a table‚ we can see that the minimum time to fill a rush order is 26 minutes. ACTIVITY RESOURCE TIME START TIME FINISH TIME Order Entry E-mail 0 minutes 00:00 00:00 Wash Bowl‚ Mix Self 6 minutes 00:00 00:06 Fill Tray Self 2 minutes 00:06 00:08 Start Oven Roommate 1 minute 00:08 00:09 Baking Oven 9 minutes 00:09 00:18 Remove Roommate 0 minutes 00:18 00:18 Cool None 5 minutes 00:18 00:23
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CHAPTER 4: FLOW TIME ANALYSIS 4.3 Solutions to the Problem Set Problem 4.1 [a] Draw a process flow diagram. [b]. The theoretical flow time is 36 minutes: There are three paths through the system: A: Take Order – Food – Deliver – Bill → 4 + 18 + 12 + 2 = 36 mins B: Take Order – Wine – Deliver – Bill → 4 + 4.8 + 12 + 2 = 22.8 mins C: Take Order – Cart – Deliver – Bill → 4 + 10 + 12 + 2 = 28 mins Path A is critical so the TFT is 36 minutes [c]. The flow time efficiency is 36/60
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time by utilizing resources to its best.(for eg: Using electric mixer to its maximum limit‚i.e once to make a dough for 3 dozen cookies instead of using three times).Also process can be twisted according to convenience. As a result Cost-of-time per cookie will decrease. • Higher productive than previous system. Disadvantage: • Capital Investment: High capital investment to buy ingredients for both “pre-stock” and “fresh cookies”. • Risk & wastage: Higher financial & ‘time’ risk than conventional
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will produce and sell cookies by the dozen. Should you give any discount for people who order two dozen cookies‚ three dozen cookies‚ or more? If so‚ how much? Will it take any longer to fill a two- dozen cookie order than a one-dozen cookie order? You can only
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Kristen’s Cookie Co 1. How long will it take for you to fill a rush order? It would take the team 26 minutes. The rush order itself of would require 7 steps as follows (the total cycle time is listed in parentheses): Clean Bowl‚ Add ingredients‚ and Mix (06:00 mins) Dish Cookies onto Tray* (02:00 mins) Put Cookies in Oven‚ Set Timer & Temp*(01:00 mins) Baking * (09:00 mins) Remove cookies and cool (05:00 mins) Bag cookies* (02:00 mins) Accept payment (01:00
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Kristen’s Cookie Company Case Study Webster University Operations Management Proc 5820 Calene M. Feavaai 1. Briefly describe‚ and flow chart your cookie production process. The cookie production process is initiated by an electronic e-mail system delivered through the campus email to Kristen’s Cookie Company. This electronic system will quickly track 100 percent of the orders and inform customers when their orders will be ready for pickup. The electronic email will identify the type of cookie requested
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receiving‚ packaging and payment receiving: 15 orders per hour. The bottleneck of the process would be oven‚ whose capacity is 6 orders per hour. Excluding the order receiving‚ mixing and spooning time of the first order (1+6+2=9 minutes) and the cookie cooling‚ packaging and payment receiving time of the last order (5+2+1=8 minutes)‚ we have 3.72 hours which allows us to fill in 22.3 orders in one night. The number of orders has to be an integer. So‚ we can fill in orders. 2. A) each order consists
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Kristen’s Cookie Company Here is the Process Flow Diagram: The whole process throughput time of making a dozen of cookies is 26 minutes. It takes washing‚ mixing and spooning 8 minutes to make a dozen of cookies. And preparation and bake time totally are 10 minutes. The final step of cooling‚ packing and accepting payment of cookies takes roommate 8 minutes to finish the cycle. Assume the night capacity is 4 hours‚ so Kristen and roommate have 240 minutes operating time. Since the oven only
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Process Flow Diagram Case Questions 1. How long will it take you to fill a rush order? Time taken to fill a rush order = MLT = 6 + 2 + 10 + 5 + 2 + 1 = 26 minutes 2. How many orders can you fill in a night‚ assuming you are open four hours each night? 4 hours per each night = 4 hours * 60 minutes = 240 minutes Cycle Time = The Duration of the bottleneck = (Setting thermostat and Timer) + (Baking Cookies) = 1 minute + 9 minute = 10 minutes Maximum
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