OPIM 902 – Operations Management Case Analysis – Kristen’s Cookie Company Arif Durak‚ İlker Koç‚ Nihat Alpin Mütevellioğlu‚ Uğur Günal‚ Ersan Bilik 31 May 2014 1) How long will it take you to fill a rush order? For an order that is for 1 dozen (or less) cookies with the same ingredients‚ it takes 26 minutes assuming the customer pays after packing. If they pay during the cooling period‚ a minute could be saved. Time (minutes) Operation 0 Take Order 6 Wash
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KRISTEN ’S COOKIE COMPANY (A1) The overview of the process: QUESTION 1 If we make a table‚ we can see that the minimum time to fill a rush order is 26 minutes. ACTIVITY RESOURCE TIME START TIME FINISH TIME Order Entry E-mail 0 minutes 00:00 00:00 Wash Bowl‚ Mix Self 6 minutes 00:00 00:06 Fill Tray Self 2 minutes 00:06 00:08 Start Oven Roommate 1 minute 00:08 00:09 Baking Oven 9 minutes 00:09 00:18 Remove Roommate 0 minutes 00:18 00:18 Cool None 5 minutes 00:18 00:23
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Kristen’s Cookie Company Key Questions 1) Washing & Mixing | 6 min | Dishing Up | 2 min | Setting the oven | 1 min | Baking | 9 min | Cooling | 5 min | Packing | 2 min | Accept Payment | 1 min | Total | 26 min | 2) The oven holds only one tray (one dozen of cookies) => at full utilization we can cook only 6 dozen of cookies per hour‚ for example after washing and mixing we have two more minutes to wait before oven will free. 26 + 10(x-1)=240 X=22.4 22 orders
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Case Study: Kristen’s Cookie Company Key questions to answer before you launch the business: 1) How long will it take you to fill a rush order? If we consider that one order is a dozen‚ the flow time is 26 minutes for the first order. 2) How many orders can you fill in a night‚ assuming you are open four hours each night? (4 hours = 240 minutes) If we consider that one order is a dozen‚ it will take me: * For the first order: 26 minutes * For the second order: 20 minutes
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Kristen’s Cookie Company Case Study and Analysis Forecasting and Operations Management Saint Mary’s College of California Executive MBA Program Jessica Marie – www.jessicamariemba.com Kristen’s Cookie Company Agenda Introduction and Preliminary Modeling Key Questions and Problems for Further Thought Recommendations for Improvement Q & A Session and Discussion Kristen’s Cookie Company Introduction Kristen’s Cookie Company Mission Statement: Born from a hunger to feed the student
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Starting up a cookie company on-campus You and your roommate are preparing to start a company producing cookies in your oncampus apartment. By starting up this business‚ you want to provide fresh cookies to starving fellow students late at night. However‚ you still have to figure out some aspects of the business model such as the price to charge‚ whether you will be able to make profit and how many orders you can accept. The business concept You have an extraordinary idea: to bake fresh cookies
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variety/customization freshness convenience Low overhead Flexible labor - can study during idle time Location - access to targeted market n Competitive Advantages n n n What are the bottlenecks? mix (6) spoon (2) load (1) bake(9) cool (5) pack (2) pay (1) Resource Activity You mix spoon Oven bake R-mate oven load packing payment Time 6 min 2 min 10 min 1 min 2 min 1 min 1 Doz. 7.5 6 15 2 Doz. 12 6 17.14 3 Doz. 15 6 18 QUESTIONS: • Who is the bottleneck
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Case Report : Kristen’s Cookie Company (A1) [pic] Key Questions 1. To know the time it will take us to fill a rush order‚ we have to know how many dozens the rush order requires. If it is only one dozen‚ we need 6 minutes for the washing and mixing steps‚ 2 minutes for the spooning‚ 10 minutes for the whole baking‚ 5 minutes to cooling down‚ 2 minutes for the packing and 1 minute for the payment. That is to say : 26 minutes. If we consider the order requires N dozens : we always need
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OMGT 1039 Production Management Assignment 1 (20 %) Quality Control Problem and QFD Due on Friday 2 Nov 2012 10:00pm Word Limit: 1500-1800 words For Assignment 1 there are two case studies. Each case worth 10 marks. Case 1 The Fred and Barney Cookie Co.[1] The Fred and Barney Cookie Co. has collected the following data over the past few days: they have a process that bakes and packages a targeted 11-gram package of cookies. They take a sample of fifteen packages every 2 hours and have
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1. How long will it take you to fill a rush order? Action Needed Time in min Clean Bowl‚ Add ingredients‚ and Mix 6 Dish Cookies onto Tray* 2 Put cookies in Oven‚ Set Timer & Temp. 1 Baking* 9 Remove cookies and cool 5 Bag cookies* 2 Accept payment 1 Total 26 * Per dozen cookies 2. How many orders can you fill in a night‚ assuming you are open four hours each night? If we use the capacity of the mixing bowl‚ which
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