KSA Statements: Human Resource Receptionist Student Name | | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer incoming calls using a multi-line switchboard and forward to the correct employee. | Knowledge of a multi-line phone system | One year experience of being a Receptionist | Able to answer phones professionally | 2 | File staff records using system database in order to comply with company maintenance
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Annual Performance Review Employee Name | Cathy Smith | Title | HR Receptionist | Date of Review Period | 2010 | Supervisor Name | Shannon Last | Department | Human Resource | Exceeds Expectations = 5[employee has exceeded objective‚ time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective‚ may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met
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KSA Statements: Human Resource Receptionist Student Name | Mary-Claire Jennings | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer the telephone using a multi-line switchboard to transfer calls to intended recipient | * Knowledge of operating a multi-line switch board | * Communicate effectively and clearly * Phone etiquette | * Competent * Route calls * professional | 2 | Greet and
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KSA Statements: Front Desk Receptionist Student Name Task Statement (copy/paste all task statements here) Knowledge (cognitive skill) Skill (learned) Ability (competence) 1 Answer the income calls to entire office by a multi-line phone in order to take accurate messages and transfers telephone calls to the appropriate person in an efficient manner. ▪Various departments within the company ▪The information about the employees ▪Phone etiquette ▪High attention to detail writing
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Task Statements: Human Resource Receptionist Student Name | Cindy Martinez | What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure‚ tools‚ equipment) | Why is action performed (purpose) | File | Personnel information | By sorting alphabetically and putting in file cabinets | In order to track and have access to personnel files | Assist | Employees and public | By answering and assisting in any questions
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STATEMENT OF PURPOSE “A dream doesn’t become reality through magic; it takes sweat‚ determination and hard work”. Quotes the famous General Colin Powell‚ giving hope and a new dimension to people in distress to look up to fulfill their dreams despite the many roadblocks in front of them. One cannot pursue his dream in just a blink of an eye‚ it needs determination and hard work to achieve our dreams. I have also taken inspiration from these brave words and feel one can achieve anything if
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Task Statements: Human Resource Receptionist Student Name | Valerie Vargas | What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure‚ tools‚ equipment) | Why is action performed (purpose) | Maintaining personal files | The employees | Updating their records in the system | To have the employees records up to date for record | Performing administrative functions for the office personnel | The colleagues
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The Reluctant Receptionist Why was it important to be specific when describing job duties? The importance of being specific when describing job duties is very important. Having a well effectively developed employee job description is a communication tool between the employee and employer and it can determine the success between the employee and employer. Having a poorly written job description can add confusion to the workplace‚ also a lack of communication from the company. People working
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very important people and have made a name for them throughout the world. They have also obtained several awards and have accomplished many achievements throughout their lives. Howard Zinn wrote many books and paved an important path for human rights activist. An interesting book he wrote is called “Passionate Declarations”‚ essays on war and justice. Rebecca Solnit has written on a variety of subjects including the Environment ‚ politics‚ place‚ and art. One of her articles
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The Reluctant Receptionist Baker College MGT 212 2011 Craddock‚ MBA‚ PhD The Reluctant Receptionist Introduction and Background Superior Products Company has recently hired a new HR assistant‚ Virginia Fisher‚ who just received a college degree. Frederick Mills‚ the HR Director‚ was extremely pleased to find someone who had some familiarity with basic management concepts because he was the entire HR department except for a clerk-typist. During the interview‚ Frederick emphasized that
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