PGBM03 OPERATIONS MANAGEMENT Module Guide & Study Material Pack Module Leader: Dr Tie Xu SUNDERLAND BUSINESS SCHOOL PGBM03 OPERATIONS MANAGEMENT Welcome to PGBM03 Operations Management This module is designed to give an introduction to that part of the organization which is responsible for creating and delivering its products and services. Organizations only continue to exist if they meet their customers’ requirements. Whilst “Marketing” has the role of identifying these requirements
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Company Background McDonald’s Corporation is the world’s largest chain of fast-food restaurants. They’ve proudly served more than 46 million customers in 59 different countries and currently have more than 30‚000 different locations worldwide. The fast food industry is booming at a rapid rate‚ especially the health conscious food options. With this in mind‚ McDonald’s has a strategic plan to stay on top of their competitors by providing consumers with affordable prices‚ great service‚ and more
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Journal of Operations Management 20 (2002) 419–433 Effective case research in operations management: a process perspective I. Stuart∗ ‚ D. McCutcheon‚ R. Handfield‚ R. McLachlin‚ D. Samson Faculty of Business‚ University of Victoria‚ P.O. Box 1700‚ Victoria‚ BC‚ Canada V8W 2Y2 Received 8 August 2001; received in revised form 26 October 2001; accepted 11 March 2002 Abstract Despite many calls for case-based operations management research‚ the successful publication rate of such articles
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| | |Trident University Module 1 Case Assignment 1Course Number: OPM300Intro. to Operations Mgmt Professor: Dr. Nicholas BowersoxDate: 10 April 2013 | Operation management “the hard rock café” | | The Hard Rock Café has been able to not only survive the times but thrive and expand its company. From the changes in its menus to the sale of its trendy merchandise the company continues to stay at the top of the service industry. Continual improvement of its processes and sound management
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service‚ a dabba was an aluminum box carried by its handle like a tin of paint. Each dabba housed three to four interlocking steel containers and was held together by a collapsible metallic wire handle. Each of these containers accommodated an individual food item found in a typical midday lunch. Wallah was a label for a tradesperson in a particular profession. For example‚ a paperwallah was an individual who delivered newspapers. Taken together‚ a dabbawallah was a courier who picked up a lunch-full dabba
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operation management • Executive Summary Operation management is defined as the design‚ operation‚ and improvement of the systems that create and deliver the firm’s primary products and services. Somerset furniture company’s global supply chain was getting lose its competitive edge and even faced shipments delayed by as much as 40%. The company prides itself on customer service and fears that late deliveries to its customers would harm its credibility and result in lost customers and excessive
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Family vs. Fine Dining When choosing a restaurant it is all about the reason or reasons behind the event. Is it an intimate meal for two‚ a meal with the family or just a day out with a friend? Many occasions have different needs‚ however when one chooses to dine out it is all about having a celebrated‚ time with family‚ love ones‚ friends and a meal; no grocery shopping needed‚ cooking‚ or clean up. As a consumer‚ one needs to know the difference between family and fine dining in order to receive
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Analysis Report | Online Gaming – CanGo Operations | The X-treme Team – Team C May 30‚ 2011 BUSN 460 Professor: Dr Michael Mcgivern | Manufacturing and Service Processes (Annie Hogan) CanGo is considering making investments in the technology in order to improve process flow. In order to better understand the investments they are considering‚ it is important to fully understand the process choices and the differences between them. The process choices can
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QMDS311-001 OPERATION MANAGEMENT a) Introduction The company that our group chose to study is City of Dreams Macau (COD)‚ which is located in Macau Cotai coherent highway. COD is a diversified entertainment resort‚ which contains a rich set of entertainment‚ grand hotel accommodation‚ international cuisine‚ internationally renowned brands as well as casino. Luckily‚ we found a manager in entertainment and progress department of this company to help us conduct an interview. The information
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Running head: OPERATIONS SERVICE MANAGEMENT Operations Service Management Name: Institution OPERATIONS SERVICE MANAGEMENT Introduction Operations management is the process by which the managers in an organization ensure that all the services delivered by the organization are efficient using as little resources as possible. The essay uses the electronic business as the example in this case. Service people are the members of staff that help to attend to the clients or customers. In short
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