Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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That means making Target your preferred shopping destination in all channels by delivering outstanding value‚ continuous innovation and exceptional experiences—consistently fulfilling our Expect More. Pay Less.® brand promise.” Target’s determination to fulfill the needs and fuel the potential of their guests is leading them to their solutions that drive both business and social value. Target is focused on new ways to build onto Target’s legacy of corporate responsibility. Target works along side
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stores nationwide. Jollibee is the largest fast food chain in the Philippines‚ operating over 750 stores. Jollibee was founded by Tony Tan together with his family. The business began as an Ice Cream Parlor which later grew. Jollibee knows their target audience very well. They focus on the importance of family values‚ making Jollibee the number one family fast food chain in the Philippines and a growing international QSR player. . 10 STEPMarketing Plan for Jollibee Elainrose Faith B. Esberto
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established. The desired profit margin is subtracted from the target selling price to determine the target cost. If the target cost is below the company’s current cost‚ the company may decide to introduce the product and functional cost analysis may attempt to reduce cost to an acceptable level. If the target cost is above the current cost‚ functional cost analysis will make changes and prepare another cost estimates. If the target cost is equal to current cost‚ company may decide whether or not
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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AADE-10-DF-HO-08 Critical Considerations for Successful Hydraulic Fracturing and Shale Gas Recovery Jennifer Fichter‚ Alexander Bui‚ Greg Grawunder‚ and Tom Jones; Baker Hughes Copyright 2010‚ AADE This paper was prepared for presentation at the 2010 AADE Fluids Conference and Exhibition held at the Hilton Houston North‚ Houston‚ Texas‚ April 6-7‚ 2010. This conference was sponsored by the Houston Chapter of the American Association of Drilling Engineers. The information presented in this paper
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Target Market Discussion - Session 7 For purposes of this discussion board‚ you are asked to select a specific product or service for discussion. This product must be different from any example already posted by your classmates. Your initial posting should consist of a minimum of 5 paragraphs‚ and any outside sources that you use must be appropriately cited. Your discussion should include: 1. A brief (one paragraph) discussion of the product. Remember‚ this product or service must be different
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Analysis of a Barnardo’s advertisement ‘life story’s target audiences This advertisement was created in an unusual way of telling the narrative the other way round‚ it tells us a story about the boy who is in a difficult situation from how he is nowadays to how he was. Most of the time‚ they use medium shot to let audience feel that the boy is directly talking to you including more specific emotions and reactions. From the beginning‚ the boy sat in an typical interview setting‚ and then‚ it’s
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Homework Assignment #3 EEOC v Target Corporation 1) What were the legal issues in this case? What did the appeals court decide? The issue was whether there was disparate treatment based on race in the recruitment and hiring process at Target. The court also considered the issue of whether the employer’s failure to retain resumes and interview forms violated Title VII’s record retention requirements. The district court granted summary judgment to Target on both issues. Target entered into a consent decree
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