SESSION PLAN Sector : Tourism (Hotel and Restaurant) Qualification Title/Level : Food & Beverage Service NC II Unit of Competency : Provide Food and Beverage Service Module Title : Providing Food and Beverage Service Learning Outcomes: LO1. Prepare dining/restaurant area for service LO2. Prepare and set table LO3. Welcome customers/guest LO4. Take and process orders LO5. Serve and clear food and drinks LO6. Close
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EMPLOYEE LOYALTY Methlife’s 10th annual survey of employee benefits‚ trends and attitudes‚ released in March‚ puts employee loyatlty at a 7-year low. The survey shows one in three employees plan to leave their job by the end of the year. According to a report conducted in 2011 by Careerbıilder.com‚ 76% of fulltime worker would leave their job if the right opportunity comes along‚ even tough they havent been actively seeking for a job. Other studies Show that each year the average company lose
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taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my understanding
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DEFINITION A branch of economics concerned with resource allocation as well as resource management‚ acquisition and investment. Simply‚ finance deals with matters related to money and the markets. To raise money through the issuance and sale of debt and or equity MEANING OF FINANCE ------------------------------------------------- Finance is the study of how investors allocate their assets over time under conditions of certainty and uncertainty. A key point in finance‚ which affects
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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I like one of one blog posts named “Employee Engagement: Energizing and Mobilizing People” written by Dr. George H. Labovitz and Victor Rosansky from the Google Reader Bundle you recommended. It was posted on http://www.greatleadershipbydan.com. In today’s world of uncertainty where economy is in turmoil‚ companies need to make necessary adjustments to their business models and quickly needs to realign their strategies considering the pace of technological‚ competitive‚ and social changes. To make
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University of Phoenix Material Employee Portfolio: Motivation Action Plan Determine the motivational strategy or strategies that would likely be most appropriate for each of your three employees on basis of their individual characteristics. Indicate how you would leverage their employee evaluations to motivate each of the three employees. Describe one or more of the motivational theories and explain how the theories connect to each of your selected motivational strategies. Team Member Name
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Employee Selection and Training Paper Industrial/organization psychology is a configuration of work and methods to advance the productivity in people in his or her workplace. I/O psychology also helps organizations and employers to find potential employees. There are multiple tests used to select and train employees. These tests are used to recognize skills‚ abilities‚ and knowledge potential employees contain. There are also different methods used to determine the rank of success of training
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The Employee Relationship The nature of the company I am choosing is a quick service restaurant. Cognitive ability tests assess abilities involved in thinking such as reasoning‚ memory‚ perception‚ mathematical ability‚ and problem solving. These types of tests estimate applicants’ potential to use mental processes to solve work-related problems. Some of the tests add up the correct answers of all the questions to get an overall score that will represent their general mental ability. Other tests
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level of skill especially as part of a training program. In Learning and Development (L&D) the essence of knowledge and skills upgrading‚ is the attempt to improve current or future performance by increasing individual ability to perform through learning and aim to enhancing performance and productivity to bridge the gaps for growth. (Sadler-Smith‚ 2006) Distinction and overlaps of L&D vs HRD The concept of L&D in the field of management research and practice is concerned with how individuals
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