Journal of Business Research 62 (2009) 775–781 Contents lists available at ScienceDirect Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April
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Theory X and Theory Y represent two sets of assumptions about human nature and human behavior that are relevant to the practice of management. Theory X represents a negative view of human nature that assumes individuals generally dislike work‚ are irresponsible‚ and require close supervision to do their jobs. Theory Y denotes a positive view of human nature and assumes individuals are generally industrious‚ creative‚ and able to assume responsibility and exercise self-control in their jobs. One would
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couple of centuries and there have been a number of different theories into the best way it can be done. This essay will give some background knowledge into those theories but will primarily focus on McGregor’s development of his Theory X and Theory Y‚ incorporating how they evolved‚ what they are and how relevant they are to managers of the 21st century. The aim of this piece is to gain a better understanding of the theories of management developed by McGregor and how/if they are still being used
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TABLE OF CONTENT NO | TITLE | PAGES | 1 | 1.0 THEORY X1.1 THEORY X ASSUMPTIONS | 2-3 | 2 | 2.0 THEORY Y2.1 THEORY Y ASSUMPTIONS | 4-5 | 3 | 3.0 BIG FIVE PERSONALITY TRAITS-OPENNESS-EXTRAVERSION-NEUROTICISM-CAREFULNESS-SOCIABILITY | 6-11 | 1.0 THEORY X What is theory X? The “Theory X” management theory holds that the average employee has little ambition‚ dislikes work and must be coerced‚ controlled and directed to achieve organizational objectives. Those in management who
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La Cucaracha Arranged and TablEdited by GiuseppeTorrisi www.chitarrarte.it info@chitarrarte.it Trad. Mexico 2 1 6! 6 6 ’ 6 6 7 6 6 6 6 6 7 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 6 6 6 6 m i T A B 1 m i 2 2 2 3 1 i a 2 3 2 2 0 2 2 2 3 2 2 0 0 2 4 1 3 2 3 2 4 0 1 3 2 0 2 0 2 0 3 2 1 2 2 0 2 2 2 0 2 5 2 0 0 2 ’ 11 T A B ’ 16 T A B 3 5 8 6 0 7 0 6 777 7 6 2 0 2 2 3 1 2 3 2 2. 1 7 2 0 2 3 0 1/2 II 4 2 0
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Victoria University BAO3312 Final Exam Semester 2 2010 Exam Case The case study for the Final Exam is Las Ferreterias de Mexico. A copy of the case is available in WebCT. Exam Conditions Time: 15 minutes reading time +2.5 hours; Closed books and notes. You will be given a clean copy of the case in the examination. There are a couple of questions that require some calculations; therefore‚ a calculator will be allowed in the exam. These questions make up less than 10% of the Exam. Exam Questions‚
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Guillermo Del Toro is a director that likes to portray fairy tales‚ myth and legends and science fiction stories using magic‚ fantasy‚ horror‚ darkness‚ creatures and monsters. The two films that I have selected to study and analyse are Pacific Rim and Pan’s Labyrinth. Pacfic Rim (2013) is a fantasy‚ science fiction story that tells of how aliens‚ (Kaiju) come from a disastrous‚ dying and chaotic underground oceanic world with their objective to destroy mankind. To defend their Planet‚ mankind manufacture
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“Cartoneo y Nopalitos” is a film written and directed by Pablo Veliz from San Antonio‚ TX inspired in his sister Benny’s story. This film narrates the story of Carla‚ a young Mexican immigrant‚ who has the dream of becoming her grandfather’s physician. Shortly after‚ she realizes that her vision will not be possible because of her undocumented status‚ which prevents her from not only achieving the American dream but take her away from her family. This film is an awesome piece of art. It is incredible
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La Amistad Report on the Movie Stripped of all human rights and taken forcefully from their homes‚ these people truly know what it is like to suffer. Amistad is a powerful story of the fight against slavery‚ and the victory of the abolitionists. This film is very moving‚ and should have been given many Oscars for excellent acting and directing. It is an outstanding reproduction of actual history and truly gives the viewer a feel for what these slaves endured. In the late 1830’s‚ the ship
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Fe’nix Del Sur Case Study Fe’nix Del Sur is a well-known and reputable company who sells authentic South American jewelry and African artifacts. Over the years the Fe’nix Company has grown and expanded their product line to sell replicas of their products already carried however have limited the amount of replicas that are sold in order to not tarnish their current outstanding reputation. However the company is now faced with a dilemma because they have been presented with a contract that would
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