emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s t r a c t This study examines the relationship between perceived
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I. Background a. The Progressive Story Progressive is a large company that started the business in 1937. Progressive employs more than 26‚000 and its revenue as of 2004 was 1.04B. Progressive distributes its services through telephone‚ Internet and independent agents. Progressive conducts business in 48 states and the District of Columbia and has organized these 49 jurisdictions into six geographical regions. The Agency and the Direct Businesses are managed at the local level and have three General
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Volver a COMUNICACIONES Gonzalo MONTIEL ROIG (Universitat de València) LA CONSTRUCCIÓN DE LA IDENTIDAD DEL “JOVEN” EN INTERNET: APUNTES SOBRE EL CONSUMO CULTURAL Y MEDIÁTICO DE LOS JÓVENES Esta comunicación trata conectar el proceso de construcción y consolidación de la identidad juvenil a través del consumo cultural y mediático con el hecho constatado de que Internet‚ como nuevo espacio de comunicación y de oferta cultural‚ es una máquina de consumo que requiere de más usuarios y nuevos
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Comparing Hardness and Density of a Solid Name of Solid Hardness Density Talc 1 2.75 Fluorite 4 3.13 Calcite 3 2.71 Quartz 7 2.62 Gypsum 2 2.3 Apatite 5 3.19 My graph has no correlation. My hypothesis for this Experiment is that a mineral is able to scratch a mineral with a lower number and can‚ therefore be scratched by a mineral with a higher number. A mineral’s density is the amount of matter in a given space (mass/volume). Each mineral has a characteristic density (density
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La popularización de la fotografía: invención de la placa seca Consigna: Análisis de la trascendencia de la invención de la placa seca‚ tomando como eje la importancia del documentalismo como denuncia‚ información o conocimiento. Placa Seca La placa seca‚ también conocida como gelatino-bromuro‚ es el primer medio fotográfico exitoso económico y duradero. Fue inventada por el Dr. Richard Leach Maddox en 1871‚ y en 1879 estaba tan bien introducida que la primera fábrica de placa seca se había
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GENERAL ENVIRONMENT. El análisis del entorno genérico trata los siguientes factores (análisis PEST)‚ externos a la industria del agua embotellada: -político-legales: política en España (La política del agua en España se ha basado en el aumento de recursos hídricos)‚ leyes referentes al embotellamiento‚ controles a la actividad‚ ética en la comercialización del agua embotellada‚ acuerdos gubernamentales en dicho sector industrial. Tal como dispone el texto‚ “En la UE la calidad tiene que ser reconocida
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rides are a few of the small attractions that place modern day Las Vegas as a hotspot on the US map. In fact‚ there are so many small attractions blended with large attractions that the experience of Las Vegas itself has become an attraction. Disregarding traditional methods and exploring outrageous ideas in the areas of engineering‚ architecture‚ and planning‚ this city has become a very accepted destination that has become a marketing phenomenon. For a city that is in the middle of nowhere‚ it has
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Module in Marketing Management Course Modules help instructors select and sequence material for use as part of a course. Each module represents the thinking of subject matter experts about the best materials to assign and how to organize them to facilitate learning. Each module recommends four to six items. Whenever possible at least one alternative item for each main recommendation is included‚ as well as suggested supplemental readings that may provide a broader conceptual context. Cases form the
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L’Oreal: Global Brand‚ Local Knowledge L’Oreal: Local Knowledge‚ Global Brand Case Study: What are Some of L’Oreal’s Ways? Author: Ted Landgraf The purpose of this case study is: Show how important market analysis is in all business areas; Know your competition; To strive and prosper‚ be an “ABC Organization”; Think outside of the box; Innovation is powerful; Branding is necessary; Global strategy is fundamental; Know Your SWOT; and Much more. © Above the Standard Procurement Group®‚ Inc.‚ www
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Nature through the Seasons Diego Rivera’s artwork Puesta de sol 15 (Sunset 15) created in 1959 is a two dimensional painting created by using oil and tempera on cardboard‚ and is a prime piece that exemplifies my theme of nature through the seasons. This entire art project itself works together as a whole to create my theme‚ and Sunset 15 works to exemplify nature during the summer season. Sunsets are something typical of the summer season‚ and while Rivera’s take on a sunset is interesting‚ and
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