Customer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealing
Premium Customer relationship management Customer service Customer
The Harvard Business Review ‘The customer’s revenge’ There is no better way to solve this kind of problems‚ than to look from the consumers’ perspective. Almost everybody has been in such a position once in their life‚ waiting and long talks on the phone with the service center with at the end zero result. A lot of people say: the customer is always right; you should treat each with care. This sounds very reasonable‚ but is it too hard to manage? It is a fact that how bigger the institution
Premium Customer service Customer relationship management Customer
Hamlet: Scene Three‚ Four and Five Questions A.P English Madeleine Livingston 11/11/09 1. Laertes warns his sister‚ Ophelia to regard Hamlet with only innocent flirting and not any permanent affection. He knows that Hamlet choice for love does not depend upon his own will. He tells Ophelia that she is too far below his birth for him too truly love him honestly. He does not want her to damage the beauty of her budding youth‚ by giving it away. He believes Ophelia to only be the brief subject
Premium Gertrude Characters in Hamlet Hamlet
The Customer’s Revenge Case Study I. Problem Recognition Atida Motors is facing some customer service problems as well as some technical difficulties with a few automobiles. Jim‚ the VP of customer service has been notified of some customer service related complaints by customers who experienced car trouble in some less than ideal circumstances. The main concern is the customer service issue. Technical problems are part of running an automotive company and will periodically
Premium Customer service
Dictionary.com states that revenge is “to exact punishment or expiation for a wrong on behalf of‚ especially in a resentful or vindictive spirit.” The novel‚ Frankenstein‚ and the play‚ Hamlet‚ are two works of literature that revolve around the notion of revenge. The main conflicts of the stories are Prince Hamlet attempting to avenge the murder of his father and Frankenstein’s monster hunting down Victor Frankenstein for abandoning him in an empty and lonely existence. The novels use other themes
Premium Characters in Hamlet Hamlet Gertrude
Shakespeare’s Hamlet‚ Laertes and Hamlet both lose a father by unnatural and sudden death. The unnatural death of the father is brought on by someone close to the son. When Laertes discovers that his father is dead‚ he is outraged. When Hamlet learns from the ghost of his father’s murder‚ he weeps‚ and promises action‚ though he delivers none. Both Laertes and Hamlet grieve deeply for their fathers‚ but Laertes acts upon this grief while Hamlet carefully plots his revenge and waits for the perfect
Premium Hamlet Characters in Hamlet
closely follows the dramatic conventions of revenge in Elizabethan theater. All revenge tragedies originally stemmed from the Greeks‚ who wrote and performed the first plays. After the Greeks came Seneca who was very influential to all Elizabethan tragedy writers. Seneca who was Roman‚ basically set all of the ideas and the norms for all revenge play writers in the Renaissance era including William Shakespeare. The two most famous English revenge tragedies written in the Elizabethan era
Premium Hamlet
However‚ beside the notable differences‚ Hamlet and Laertes have more similarities. Both of the characters reacted impulsive when they got furious. Hamlet and Laertes’s reckless actions were caused by frustration and anger. The anger arose in them made them acted spontaneously‚ without giving much thought of the consequences that came after. Hamlet and Laertes also shared deep love and care towards Ophelia. Hamlet was infatuated with Ophelia‚ and Laertes has a strong brotherly love for her. Once learned
Premium Hamlet Characters in Hamlet Gertrude
Revenge should have no bounds 1) Laertes and Hamlet both have different approaches to revenge. Laertes basically says that he will not be messed with and just wants to get to the point of the revenge‚ and uses a lot of religious language to deal with the problem. He also mentions how he doesn’t care what happens to him after he sets revenge‚ he doesn’t care what’s right and what’s wrong and doesn’t want to hear anything but his own views on the story and especially not Hamlet’s. However hamlet
Premium Hamlet
Revenge in Hamlet “Hamlet is the finest of all plays in the English revenge tradition” (Shakespeare‚ IV). The recurring theme in William Shakespeare’s play‚ Hamlet‚ is revenge‚ every character in this play wants revenge on someone else. Revenge in this play means murder. From the beginning right through until the end of the book‚ there are three instances where revenge is seen; the ghost of Hamlet senior wants revenge on Claudius‚ Hamlet wants revenge on Claudius and Laertes wants revenge
Premium