Throughout my working experience‚ I have been a part of the contact centre family for 13 years to date. Today when I look back at how I spent those years and what kind of an individual I have turned out to be‚ I am glad that I made the right choice because this process has the capability to bring the best out of anyone‚ anywhere. Imagine getting the opportunity to provide a top draw service on behalf of an organization only by assisting the customer over the phone. Just with a few amendments and
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The contact hypothesis states that intergroup bias can be reduced by there being contact between social outgroups in appropriate environments. According to Oskamp and Jones (2000)‚ this is the most widely used psychological intervention for reducing prejudice. It has been suggested by Allport (1954) that the conditions needed for this to work are as follows: equality between the two groups has to be a social norm‚ as well as equality of status between the two groups and thirdly‚ there must be cooperation
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CURRENT STATE OF EDUCATION IN NIGERIA INTRODUCTION/BACKGROUND: Education can be referred to as an act or process of developing and cultivating‚ whether physically‚ mentally or mortally‚ ones mental activities or senses; the expansion‚ strengthening and discipline of ones mind‚ faculty etc; the forming and regulation of principles and character in order to prepare and fit for any calling or business by systematic instruction. The result of these is determine by the knowledge/’skill acquired‚ the
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Adam Oufkir 3/26/12 Nigeria: Shell Oil Crisis In the early 20th century Britain colonized Africa and created false borders through out the continent. The creation of such false countries as Nigeria caused the grouping of people that didn’t get along well. This action by Britain caused severs instabilities in the country of Nigeria. This may have made the country unstable at first but now the problem is caused by Shell. The problem in Nigeria is not caused currently on going not because of imperialism
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The idea of a contact zone and a community is distinct from one another‚ yet they can both be used to define the characteristics of the same group. Mary Louise Pratt believes that communities are often seen as the more dominant viewpoint to the general public but she also argues that we need to develop ways to understand the differences of culture and grasp the idea of transculturation through the contact zone. A single group should always be viewed from both community and contact zone points of
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A History Of Genocide Nigeria Synopsis Nigeria Synopsis Nigeria starts it ’s existence much like other African countries drawn up mostly for a land claim‚ with little or no thought given to those people who reside in it ’s actual boundaries. With many different ethnic groups within its boundaries Nigeria appears both as very diverse and very unstable. The 3 predominant groups are the Igbo in the southeast
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FUEL SUBSIDY REMOVAL IN NIGERIA A subsidy is an assistance paid to a business or economic sector. Most subsidies are made by the government to producers or distributed as subventions in an industry to prevent the decline of that industry (‘Subsidy’‚ 2012). Subsidies are used to cushion the price effect of products or commodities or services to the consumer; hence it is used to control price in an economy and ensure the consumer can afford such commodity. This paper seeks to examine the removal
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Abstract Rural development of the grassroots has been the concern of every responsible and responsive political system. This is because development and participation have continued to elude people of the grassroots. Development remains insignificant if it does not positively affect the lives of those in the periphery of decision making arrangement. The Nigerian state therefore created local government as the third tier of government whose objective is to ensure effective‚ measurable and efficient
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states have. To provide a base for analysis‚ this essay is going to use the central theory of realism to explain the civil war that occurred in Nigeria in between 1967 to 1970. This essay will seek to explain the events and how Realism can elaborate on the outcomes and the causes of the war. It will do it by firstly providing a historical background of Nigeria/Biafra war; it will then give the history of the development of realism as a theory of international relations. It then will seek to explain
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