Cultural Intelligence Cultural Quotient is the organizational psychology and management theory‚ and it is all about the continuous learning and aptitude to develop personally through this learning. The differences in the intercultural do remains in the momentous challenge stage in all multinational organizations. Hence to face the challenge there is a need of a new domain of astuteness which immense relevance to the era of escalating globalization and the workplace diverse. For every manager who
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Journal of Managerial Psychology Emotional dissonance in call centre work Jürgen Wegge Rolf Van Dick Christiane von Bernstorff Article information: Downloaded by UNIVERSITY OF ESSEX At 16:41 03 February 2015 (PT) To cite this document: Jürgen Wegge Rolf Van Dick Christiane von Bernstorff‚ (2010)‚"Emotional dissonance in call centre work"‚ Journal of Managerial Psychology‚ Vol. 25 Iss 6 pp. 596 - 619 Permanent link to this document: http://dx.doi.org/10.1108/02683941011056950 Downloaded on: 03
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The Business Case for Spiritual Intelligence (SQ) by Sebastian Salicru Business and Performance Psychologist Director‚ PTS Consultants Melbourne‚ Australia ss@pts.net.au www.pts.net.au Abstract Intellectual Intelligence (IQ) refers to thinking‚ Emotional Intelligence (EQ) to feeling and Spiritual Intelligence (SQ) is about being. SQ is not religion‚ theology‚ cult‚ philosophy‚ ideology or speculation; further‚ it is not belief-based‚ paranormal or esoteric. SQ‚ also referred to as ‘the third
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Emotional Expression Emotional expression is most commonly known by the attitudes people have and the facial expressions they carry in certain situations. You can easily tell if someone is mad‚ upset‚ happy‚ or uncomfortable in a given situation. Whether most people realize it or not‚ their faces can be read like a book. Most of the time‚ you can look at someone and see their opinion on an issue without having to actually ask them what they think or how they feel. This is very helpful in most
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The psychology of intelligence has rapidly developed over the years‚ but it still has quite a long way to go. Intelligence is controversial topic due to tests being “unfair” in a certain group of people’s perspectives. The intelligence myths are easy to disprove if one is able to obtain the factual evidence. Intelligence is not as black and white as it used to seem: different forms of intelligence‚ intelligence tests‚ hereditary differences‚ environmental differences‚ gender differences‚ and ethnic
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discuss the theory which proves that emotions are contagious and can be transferred from person to person. “Emotional contagion is a term psychologists use when emotions “spread” from person to person‚ influencing the moods and behaviors of others. We’ve all felt this shift.” (Polly Campbell Gaiam Life 2014) Campbell the writer for this article on Gaiam life gives a good example of what emotional contagion actually means. In layman’s terms it’s the transferring of feelings to an individual based on others
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different eras of American history; Bernard Malamud‚ Ralph Ellison‚ and James Baldwin‚ chronicle the impressions‚ perspectives‚ and dramatizations‚ of three men living in three different worlds but all trying to maintain their struggles with-in. All three authors use similar methods of writing to capture the true veracity of living in America. With the use of personal conflicts with-in themselves‚ imagery‚ and finally narration and tone‚ Baldwin‚ Ellison‚ and Updike‚ captured the quintessence of living in
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cultural intelligence (CQ) becomes a vitally important aptitude and skill‚ (Earley & Mosakowski‚ 2004‚ p.139) especially for today’s leaders who will more than likely encounter someone from another country‚ generation or perhaps occupational background where there are unique behaviors. As Earley and Mosakowski (2004) point out‚ cultural intelligence is related to emotional intelligence‚ but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what
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In “The Bingo King”‚ by Ralph Ellison is a story about a man who is waiting for a bingo game to start. He is from the South and now lives in the north. He is unable to get a job because he does not have a birth certificate. He is playing a bingo game in the hopes of winning enough money to pay for a doctor for his wife‚ Laura. As the man calls out ‘bingo’ he is told to go on stage and spin the wheel which would reveal his winnings. For him to win the jackpot he has to press a button and if it stops
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The British used to be known as a reserved unemotional nation‚ people who never reveal their inner feelings‚ let alone in public. One interesting phrase “emotional literacy” is taken by a lot of writers in Britain terribly seriously. And there was this great outburst to how princess Di’s death changed the way Britain behaved‚ and the British is becoming an emotionally literate nation. Obviously‚ the British style is no longer the stiff upper lip‚ and that’s gone and it’s probably a good thing. Many
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