In the Odyssey‚ hospitality is one of the most important values. In modern times people rarely think of hospitality‚ but in Ancient Greece it was a pillar of the social structure. In addition‚ this guest-host relationship‚ commonly referred to as Xenia‚ proved to be a lot more than simple courtesy. In a time period where the world was still uncivilized‚ demonstrating good hospitality showed the mark of a civilized person. Numerous narratives within the Odyssey illustrate the value Homer places on
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Jacob Fischer BUS - 340 November 8‚ 2013 Ryan Kelly The Legal and Ethical Considerations of Marketing in America Paper What is legal and what is ethical can be identical in some circumstances and varied in others. To this end‚ marketing is an especially challenging industry. It deals with both consumer and industry interaction. The opportunities and disputes that continuously arise can inspire resoluteness as it pertains to what could and should be done to solidify continued relationships
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Jacqueline Medina World Humanities Professor Brown March 13‚ 2011 Hospitality: Good or Bad? Hospitality as a theme in any literary work may not seem note-worthy. However‚ in Homer’s epic poem‚ The Odyssey‚ it becomes fundamental to the telling of the story. In addition to hospitality in The Odyssey‚ the question of is it given out of fear of retribution from the gods or out of true generosity‚ is raised. What is also shown is the form of which it comes in‚ whether it be unwanted‚ given
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Read the articles below and analyze the ethical and legal aspects of the actions taken by the cola giants. What‚ if anything‚ should they do? Indian Coke‚ Pepsi Laced with Pesticides‚ Says NGO By Ranjit Devraj Inter Press Service August 5‚ 2003 NEW DELHI -- One of India’s leading voluntary agencies‚ the Center for Science and Environment (CSE) said Tuesday that soft drinks manufactured in India‚ including those carrying the Pepsi and Coca-Cola brand names‚ contain unacceptably high levels
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International Journal of Scientific & Engineering Research Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the
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Reporting definitions for Hospitality IMPORTANT TO NOTE THAT HOSPITALITY INDUSTRY has organized itself with a specific chart of account & reporting system (known as the Uniform System of accounts for the hospitality industry) network of consultancy companies gathering actual & precise data for comparison and benchmarking‚ who have produced a large number of KPI (Key Performance Indicators) These are generally accepted definitions largely shared across the hospitality industry. You may find that in
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Data Analysis for Hospitality Management Assignment 1: Balance Scorecard of Hilton Hotels and Resorts (Front Office) Total Word Count – 2135 words (excluding figures and matrix) Table of Contents 1. Introduction 4 2. Strategic Map (Group Work) 4 3. Financial Perspective (Fanny Dewi) 5 4. Customer Perspective (Karn Kapur) 9 5. Internal Business Perspective (Kyounghee Joo) 10 6. Innovation Perspectives (Avisek Biswas) 12 7. Balanced Scorecard (Summary) (Group Work) 14
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Reducing Employee Turnover in Hospitality Introduction High level of employee turnover continues to be the most serious challenge in the hospitality industry (Hinkin & Tracey‚ 2000; Wasmuth & Davis‚ 1983). The hospitality industry has an exceptionally high turnover rate compared to other industries. * Definition of employee turnover Price (1977) defined employee turnover as “the ratio of the number of organization members who have left during the period being considered divided by
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Table of Contents 1 2 3 4 5 6 7 8 9 10 11 12 ACKNOWLDGEMENT I take this opportunity to express my profound gratitude and deep regards to professor‚ Sir. Muhammad Kamran for his exemplary guidance‚ monitoring and constant encouragement throughout the course of this report. EXECUTIVE SUMMARY In this report‚ the coffee house culture and its growth in Pakistan have been discussed focusing on the international coffee house chains present in the country. The trend of shifting from
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Legal Environment of SLT Report SU MAN MSc SLT ETU20100211 ESC RENNES 1. The Legal Differences There are approximately 80.000enterprises related to Travel agents and tour operators in Europe with 450‚000 employees. Package holiday becomes a popular and convenient travelling form attracting more people. Until 2007‚ 190 million package holidays have been sold. Meanwhile‚ 29.000 IATA accredited agency have already settled in travel agency. According to the statistics‚ there were $1.6 billion
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