Ethics in the Hospitality Industry: Review and Research Agenda Mouna Knani1 1 Faculty of Business Administration‚ Laval University‚ Canada Correspondence: Mouna Knani‚ Faculty of Business Administration‚ Laval University‚ Quebec‚ QC‚ G1V 0A6‚ Canada. E-mail: mouna.knani.1@ulaval.ca Received: October 9‚ 2013 Accepted: January 6‚ 2014 Online Published: February 21‚ 2014 doi:10.5539/ijbm.v9n3p1 URL: http://dx.doi.org/10.5539/ijbm.v9n3p1 Abstract Practitioners in the hospitality sector rate ethics
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The Great Injustice This story‚ “The Guest‚” by Albert Camus displays many injustices to me‚ because there is the presence of unfairness and taking away a person’s choice. What is an injustice? According to the Oxford English Dictionary‚ injustice means the evidence of unequal treatment. Injustices have been going on for years and years‚ and they are still present today. For example‚ in the world today we see injustice in the way people are treated based on their religion‚ age‚ ethnicity‚ or sexual
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Bobbi The Weekend Guest It was late December. Snowflakes were gently falling to the ground as I waited for Lady Macbeth’s plane to arrive in Kelowna. The fresh blanket of snow that covered the runway glistened in the light. I was so excited but also very nervous that my boss picked me to entertain Lady Macbeth for the entire weekend. Lady Macbeth was first to get off the plane and I greeted her with a smile and a friendly hug. “How was the flight?” I questioned. “It was crammed‚ there
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Definition of Hospitality Management University of Phoenix Definition of Hospitality Management What is Hospitality Management? Simply defined‚ Hospitality Management is the administration of policies and procedures relating to aspects of the hospitality industry/ industries such as hotels‚ motels‚ tourist attractions so on and so forth. Managing such categories may include indirect or direct supervision‚ administrative duties‚ critical thinking and a willingness to do what needs to be done in
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1 Hospitality Industry 1.1 Introduction to Hospitality Industry 1.1.1 The Nature of the Hospitality Industry What is the meaning of HOSPITALITY? There have been different definitions of Hospitality. Broadly speaking‚ Hospitality is the act of kindness in welcoming and looking after the basic needs of guests or strangers‚ mainly in relation to food‚ drink and accommodation. A contemporary explanation of Hospitality refers to the relationship process between a guest and a host. When
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Contemporary Hospitality Industry Abstract As a Consultant manager of a hospitality consulting company‚ I have made this report to throw light on the hospitality industry. This report aims to provide information to all those new and aspiring owners’ of the hospitality business who aims to know the pros and cons of hospitality industry. I have made a genuine effort to include the present day hospitality industry scenario‚ its structure‚ the strength and weaknesses of the industry
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Uninvited Guests I waited there silently and diligently until the owner of the house decided to leave. The man was a short and fat man‚ who was carrying several bags all stuffed to their capacity. I tried to figure out was in the bag‚ however I couldn’t make out the strange figure‚ but I was certain it had moved. I patiently waited for the man to get in his car‚ and leave the sight of the house. When he left I calmly moved toward the house‚ I tried not to draw too much attention‚ because the thing
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GIHE 30.04.2012 GIHE 30.04.2012 Kainazarova Aigerim Class E-31 Kainazarova Aigerim Class E-31 Hospitality Project Radisson Blu Hotel : fire incident Hospitality Project Radisson Blu Hotel : fire incident Table of Contents: Introduction…………………………………………………………………………2 The Aim and Method of the Project………………………………………………...2 Methodology………………………………………………………………………..2-3 Limits of the Research………………………………………………………………3 Main Body………………………………………………………………………….3 SWOT Analysis……………………………………………………………………
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Managing the Guest Cycle The guest cycle describes the activities that each guest passes by from the moment he/she calls to communicate a reservation inquiry until he/she departs from the hotel. The hotel guest stay cycle can be divided into four main stages. Within these four stages there are important task related to guest services and guest accounting. The Four Stages of Guest Cycle: 1. Pre-Arrival 2. Arrival 3. Occupancy 4. Departure Below is a description of the activities
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Element of Gender: A review of the Literature Through out Middle East the lives of women appear to have no influencing role in society. Elizabeth Fernea provides an survey of the traditions of an Iraqi village in her book Guests of the Sheik. Within this book‚ Fernea explores the element of gender and its impact on the roles of women in Iraq‚ directly in the village of El Nahra. She also encounters the expectations based on the gender-specific social constructs of polygamous families. Another woman
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