NPS Net Promoter Score ______________________________________________ Research assignment for Hotel unknown: Study to the Net Promoter Score‚ and the application process within the company ______________________________________________ Thesis 19 July 2010 ______________________________________________ Presented for the Rotterdam Business School‚ A faculty of Hogeschool Rotterdam PREFACE This report is a graduation assignment written and composed in assignment of Hotel unknown
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with low time preparation and served to customers in form of packaged for take away / takeout. This research was conduct to find out the factors for customer satisfaction. The feeling of pleasure and disappointment is known as Satisfaction. If the product was not satisfied person feelings then it will be dissatisfied‚ and if product satisfied person feelings after the use they will be satisfied. Customer is the key role in any business‚ without any customer it’s difficult to do business‚ and that
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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I nternational eview of anagement and usiness esearch ol. 1 ssue.1 Attaining Customer Loyalty! The Role of Consumer Attitude and Consumer Behavior MOHAMMAD MAJID MEHMOOD BAGRAM Assistant Professor Allama Iqbal Open University‚ Islamabad Pakistan Email: bagram@hotmail.com Tel: +92-3335188677 SHAHZAD KHAN Lecturer City University of Science & Information Technology‚ Peshawar Pakistan Email: shahzadkhan.lecturer@gmail.com Tel: +92-3339405596 Abstract All over the
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» Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010 | Resource Type: Articles/Knowledge Sharing | Category: General | Author: k. senthamilarasu | Member Level: Silver | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation :
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my Noorain Imbug Jabatan Perdagangan Politeknik Kota Kinabalu Noorain@polikk.edu.my Ramdan Ali Jabatan Perdagangan Politeknik Kota Kinabalu Ramdan@polikk.edu.my Abstract The main focus of this study is to investigate the customers’ satisfaction towards the Celcom Broadband services quality in Politeknik Kota Kinabalu. The Celcom Broadband service quality has been measured through four(4) dimensions which are including Reliability‚ Tangibles‚ Empathy and Responsiveness. The results
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1. INTRODUCTION The history of the automobile begins as early as 1769‚ with the creation of steam engined automobiles capable of human transport.[1] In 1806‚ the first cars powered by an internal combustion engine running on fuel gas appeared‚ which led to the introduction in 1885 of the ubiquitous modern gasoline- or petrol-fueled internal combustion engine. The year 1886 is regarded the year of birth of the modern automobile - with the Benz Patent-Motorwagen‚ by German inventor Carl Benz. Cars
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those in foreign nations in terms of serving customers within a given geographical sphere. For instance‚ you can order any products directly from EBay and have it delivered to your house in any part of the world. So‚ the question now is on how can companies fade off both the domestics and international competition in order to maintain sustainable business operations in their home land? This question is what this paper seeks to understand. Increase in customer loyalty is without a doubt very important
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of support coordination across the company’s various divisions and geographic regions and an inability to prioritize the needs of larger customers * GSS personnel lack of leadership training and selection * Red Hat looking to build a team of members that would be focused to be able to sustain a great level of customer satisfaction with their customers through each sector. * Also each employee must be willing to have that open mind to be a team player therefore everybody would be able
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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