customer services. According to Peter Cappelli‚ “ the productivity of the best performing staffs can be 5 to 20 times higher than the productivity of the worst performing staffs‚ depending on the industry” (as citied in Belcourt‚ Bohlender ‚Singh & Snell 2014‚ p. 62 ). BUILDING TRUST Air Alpha needs to solve the problem of customer loyalty by building an outstanding customer service and by building a strong relationship with employees.
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Risk management of Mass customization in Supply Chain Management Ching-Hua Huang‚ Cai Wei‚ Lam Shan Kong‚ Ching-Hsin Lee‚ Po-Chun Chen‚ Faculty of Business‚ Economics & Law‚ University of Queensland‚ Australia Key words: Risk management‚ Supply chain‚ Mass customization Abstract Companies nowadays have faced critical issues on managing the supply chain system and how to make it work smoothly is the main goal that is willing to pursue. This article is going to identify the risks
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114-35. Gupta‚ A.K.‚ & Govindarajan‚ V‚ (1984). Business unit strategy‚ managerial characteristics‚ and business unit effectiveness at strategy implementation. Academy of Management Journal‚ 27: 25-41. Hoskisson‚ R.E.‚ Hitt‚ M.A.‚ Wan‚ W.P.‚ Yiu‚ D. (1999) Theory and research in strategic management: Swings of a pendulum. Strategic Management Journal‚ 25 (3): 417-456. Huselid‚ M.A. (1995) “The Impact of Human Resource Management Practices on Turnover‚ Productivity‚ and Corporate Financial Perfromance”
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Bibliography: Bohlander‚ George. and Snell‚ Scott. 2010. Managing Human Resources. 3rd edition. Cengage Learning Inc. Canada. Durai‚ Pravin. 2010. Human Resource Management. 5th edition. Pearson Education Ltd. India. Noe‚ Raymond A. Hollenbeck‚ John R. Gerhart‚ Barry. and Wright‚ Patrick M
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is also considered as a disciplinary problem that has been going on for years. Truancy or absenteeism has emerged as one of the disciplinary problems with the highest number of students involved. The Star published a report entitle “Plantation ‘lepak’ spot for truants” dated 26th February 2009 reported that an oil palm plantation‚ believed to be a popular hangout of students who play truant and indulge in unhealthy activities. The students frequented the spot to sniff glue and drink beer. The plantation
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Running Head: Accenture People The Global Management Consulting Firm Accenture Brings Employees Face to Face Nicole Washington The key issues that Accenture faces is how to provide their employees with a social networking tool that will create a collaboration among the company’s workers worldwide. It is a spinoff of the already popular networking sites‚ but their creation will allow employees to not only create their own profiles of hobbies and interests‚ but also share their roles
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its approach to marketing; this paper will provide two different definitions of marketing and provide three examples of the importance of marketing in making a business successful in today ’s global marketplace. WHAT MARKETING MEANS Bateman and Snell define marketing as "identifying customer needs (latent or manifest) and translate them back to the firm for its reaction" (p. 580‚ para 6). Of all the various company departments‚ marketing is closest to the customer. The functionality of marketing
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discrepancy in the current stage of the business and what the desired state of the business and what it needs to be. After the manager makes the decision he must believe the resources and abilities necessary for problem solving exist (Bateman‚ S. & Snell‚ S. (2004). Next the decision must be implemented. In some cases the individuals involved in making the decision will implement it‚ other times they will delegate it to other staff members. Evaluating the Decision Evaluating the decision is
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International Journal of Human Resource Studies ISSN 2162-3058 2011‚ Vol. 2‚ No. 1 The Mediating Effect of HRM Outcomes (employee retention) on the Relationship between HRM Practices and Organizational Performance Fathi Mohamed Abduljlil ALDamoe College of Business‚ Universiti Utara Malaysia‚ Malaysia Tel: +60175443825‚ E-mail: ft7712@yahoo.com Dr. Mohamd Yazam College of Business‚ Universiti Utara Malaysia‚ Malaysia Dr. Kamal Bin Ahmid College of Business‚ Universiti Utara Malaysia‚ Malaysia
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Bibliography: Bateman‚ Thomas and Scott A. Snell. (2008). Management: Leading & Collaboration in the Competitive World Broda‚ Christian and David Weinstein. (2005‚ April). Are We Underestimating the Gains from Globalization for the United States? Current Issues [Online] Recklies‚ Dagmar. (2008
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