Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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*Letter of Inquiry: The letter of inquiry is written to inquire about a product or service. If you have ordered a product and yet not received it then you can write a letter to inquire when you will be receiving it. Bob Smith 2151 Columbus Road Poplar‚ MI 23783 April 5‚ 2005 Harper Est. 64 Small Street New York‚ NY 64641 Dear Sir‚ With reference to your advertisement in the Silver Globe dated April 3‚ 2005‚ I would like to have a copy your latest catalogue. I would
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effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you that there is a displeased customer at the customer service
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case study looks at how new business models can create vast improvements in competitiveness. However‚ the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s meant that the FedEx business model had to change or the
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respond to the following prompt in the class discussion section of your online course: 1. How would you classify Wal-Mart in terms of position on the wheel of retailing versus that of an off-price retailer? Individual Work (35 points) The following assignment allows you to analyze the Mall of America. You will have the opportunity to develop strategies designed to assist the Mall of America in acquiring new customers. Please read the "Mall of America Shopping and a Whole Lot More"
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
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How Cloud Technology Can Help Your Business W hen it comes to running business related software‚ Cloud Technology (also know as Cloud Computing) is fast becoming the preferred model for thousands of companies across the globe. Applications running on the cloud not only cost less‚ but they are easier to maintain‚ are more reliable‚ more secure and more scalable than traditional systems. Hold on - What exactly is Cloud Technology? It’s a fact of life that successful‚ growing businesses need software
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[Your Name] [Street Address]‚ [City‚ ST ZIP Code] [phone] [e-mail] CUSTOMER SERVICE PROFESSIONAL Profile Synopsis of Achievements Employment More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance‚ problem solving and trouble-shooting‚ sales staff support‚ and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer
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Expanding Your Business A financial plan is a must for any business that wants to succeed; this is what turns goals into reality. The financial plan‚ or budget as it is also called‚ helps guide the day-to-day decision making of the business. Comparing forecast numbers to actual results‚ important information about the overall financial health‚ and overall efficiency of the business. (Scarborough‚ 2011) When it comes to creating a financial plan for my driving
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ice Alyssa Corral Customer Service Bruce Fey Page 282 Review Questions What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race‚ ethnicity‚ gender‚ height‚ natural hair color‚ and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect
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