Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food
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The speeches ‘Spotty-Handed Villainesses’ by Margret Atwood and ‘Faith‚ Hope and Reconciliation’ by Faith Bandler‚ represent how a combination of structure‚ form‚ language as well as exploring the human condition can raise a particular speech to new levels of relevance to future audiences. Both speeches showcase a textual integrity‚ which has successfully merged structure‚ form and language with the art of rhetoric. Even though the two speeches vary in their ideas‚ they address two key facets of the
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medicines legislation has been broken. There are three main classes of medicines: 1) Prescription only medicines‚ which can only be sold and/or supplied with a prescription from an appropriate practitioner (e.g. a doctor‚ dentist‚ pharmacist and nurse). 2) Pharmacy only medicines‚ which can only be sold or supplied at registered pharmacy premises or under the supervision of a pharmacist. 3) Medicines on the General Sales List‚ which can be sold at a wider range of outlets (such as supermarkets). 1.3
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ESL Level 2 Cincinnati State Technical and Community College Course number: ESL 052 Instructor: Andrea Cheng Office: 227 Office Hours: TBA Contact Information: 569-4848 Andrea.cheng@cincinnatistate.edu Course information: ESL level 2 is a high intermediate/advanced English as a Second Language class which prepares Limited English Proficient students for college level courses. The course integrates reading‚ writing‚ speaking‚ listening comprehension‚ and grammar
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format slides and presentations 2.5 Identify what presentation effects to use to enhance the presentation 2.6 Select and use animation and transition effects appropriately to enhance slide sequences 3.2 Prepare slideshow for presentation Part 2: 1.7 Store and retrieve presentation files effectively‚ in line with local guidelines and conventions where available 2.2 Select‚ change and use appropriate
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the line to take the call it is used to leave a message for the person you are calling. Call back Call back is used to redial an engaged telephone number or extension automatically when the line becomes available. 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls‚ The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible
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HSC 3045‚ Proactive strategies are already in place to deal with behavioural problems‚ the children should know what is expected‚ like as reasons with the children to behave as expected could be that they simply ‘know’ what is expected of them or they ‘know’ the consequences for not behaving appropriately. Also‚ do Praise is the best way of promoting a proactive behaviour management‚ We need to give lots of praise for positive behaviour and make clean/explain for inappropriate behaviour. For the
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colored bibs to separate teams‚ 2 goals and a ball. The reason why I am using these resources is because help them to recognize how to split teams. A setting is an after school club the typical age range for an after school club is 4-7 years. The stage of play is cooperative play‚ this means
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Unit 14 P4 Cardiologist (Medical Consultant) Mrs Webster has been referred to me due to the pain in her chests and her recent diagnoses of high blood pressure that puts her at a higher risk of getting CHD. My role as her cardiologist is to ensure that I carry out further investigation to diagnose and to provide treatment for Mrs Webster. As A cardiologist I will carry out electrocardiogram to record and detect Mrs Webster’s hearts activity it will show me how if her heart beat and the rhythm
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Level 2 Certificate in Equality and Diversity Unit 1: Exploring Equality and Diversity Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My
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