Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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brain cells die due to lack of oxygen) and Alzheimer’s disease (a specific brain disease). Some of the affects these diseases have are on a person’s memory‚ language and communication abilities‚ behaviour and ability to make rational judgements. 2. The estimated total number of people diagnosed with dementia in the uk is 820‚000 3.1 The estimated worldwide number of people with dementia is 35 million 3.2 In terms of ratio the prevalence of dementia in the following age groups
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Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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Unit four: Principles of supporting change in a business environment Assessment Name: Philip Bickerton Section 1 – Understand why change happens in a business environment 1. Explain why change happens in a business environment. You should include at least three reasons in your answer. For any business to be successful it must be willing to make changes to best provide the services that are required whilst at the same time being profitable‚ Businesses must constantly evolve and improve
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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how it is used appropriately. There is no definite guide to the content of a first aid kit but as a guide you will expect to see: * 2 sterile eye pads * 20 individually wrapped sterile dressings * 4 individually wrapped triangular bandages * 6 safety pins * 6 medium sized and individually wrapped sterile and non-medicated wound dressings * 2 large sized and individually wrapped sterile and non-medicated wound dressings * At least 1 pair of disposable gloves * No tablets
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UNIT 4222-264 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL (ICO1/201) Outcome 1 understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation to the prevention and control of infection * To ensure that their own health and hygiene does not pose a risk to service users and colleagues. * To ensure effective hand washing is carried out when working with service users‚ giving personal
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sibling/family member – E.g. A baby brother‚ adoptive sibling‚ long lost relative * Puberty * Changing class/teacher/going up a year – E.g. A teacher that has left has been replaced‚ young person has been put up or down a set in Secondary school 2. Identify translations that only some children and young people may experience e.g bereavement * Family bereavement - E.g. death of a parent‚ grandparent or another family member. * Being adopted/put into care - E.g. becoming an orphan or parent/guardians
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Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] 2 All Units Unit: Principles of personal responsibilities and working in a business environment (level 2) [L/601/7638] Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer 01.01 . Identify the main points of contracts of employment An agreement between an employer and employee that create the starting point of the employment relationship and include
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CACHE Qualification Specification CACHE Level 2 Certificate for the Children and Young People’s Workforce (QCF) CACHE Level 2 Certificate for the Children and Young People’s Workforce (QCF) © CACHE 2011 Except as allowed by law‚ or where specified in the text‚ no part of this publication may be reproduced or transmitted in any form or by any means without prior permission from the Council for Awards in Care‚ Health and Education. CACHE has provided this Qualification Specification in Microsoft
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