5 reasons to use social CRM for support and services By David Taber July 19‚ 2012 11:57 AM ET 2 Comments . CIO - So this article may come as something of a surprise‚ as I’m going to be beating the drums about social CRM again‚ this time for the service and support organization. Why? Social networks give you the quickest access to customers where they already are. Almost anybody you want to do business with is somewhere on Facebook or LinkedIn or product-review networks‚ at least in the United
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Define the Issue The Betapharm sourcing team needs to make an urgent decision whether products that are as diverse as raw materials (Malic Acid) and hotel contracts can be electronically sourced by using their already acquired ePass sourcing system. The aim is to find ways to better control costs and to remain competitive. Analysis The global hotels issue is that the cost on hotel spending is high. The annual total spending in 2003 was €70M. Although Betapharm has a global travel agent
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Corporate Profile: Micromax Mobiles is one of the leading mobile companies in the World today. According to Strategy Analytics’ Global Handset vendor market share report‚ it is the 12th largest mobile brand in the World with a global market share of 1% and close to 8% market share in India. With an in-depth understanding of rapidly changing consumer preferences coupled with the use of advanced technologies‚ Micromax has been able to differentiate itself from the competitors through innovation and
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2010 Annual HIMSS Conference Sample Proposal Form This form is to provide you with an example of a completed submission form. In order to not unduly influence the proposals submitted‚ the information in this sample proposal will be used only to describe the type/ format of information we ask you to submit. Submitter *Required fields for submitter contact information *Submitter First Name: Adam Submitter Middle Initial: I *Submitter Last Name: Bazer Organization: HIMSS Email: abazer@himss
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hinder to make the business adaptive. The key is not to “value technical nimbleness over leveraging technology to enable a strategic foundation” because “when there is no foundation‚ technology becomes a commodity and cannot promote differentiation.” ("Leveraging it for‚"
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a competitive advantage. A 50% or 70% debt capital structure will further enhance the value but poses higher risks (see disadvantages below). What are the advantages and disadvantages of leveraging a company? The advantage of leveraging a company is to increase value of the corporation. Leveraging a company will also increase earnings per share‚ which will most likely cause the market price of stock to increase. Also‚ increased stock
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Brand Equity A brand represents a “name‚ term‚ sign‚ symbol‚ or design‚ or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of competition.” Without a recognizable brand‚ a product is but a mere commodity. It’s more than just a name‚ term‚ symbol‚ etc. – a brand is everything that one company’s particular offering stands for in comparison to other brands in a cate-gory of competitive products. As the value
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Mobile Banking Case Studies October‚ 2010 Copyright © 2010 All Rights Reserved.. Understanding the economics of mobile banking through a series of case studies Background‚ purpose‚ methodology Ten case studies of implementations of mobile banking were researched‚ with a particular focus – where possible – on the economics of these implementations‚ enabling a better understanding of the potential for gain‚ the business case‚ and the attributes of successful implementations. The
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Deloitte Enterprise Value MapTM (Practical paths to increase shareholder value) It’s easy to say shareholder value is important. Not so easy to make it influence the decisions that are made every day: where to spend time and resources‚ how best to get things done‚ and‚ ultimately‚ how to win in the competitive marketplace. This Map is designed to accelerate the connection between actions you can take and shareholder value. It is not rocket science and it is not complete‚ but it can jump-start
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and computer-integrated manufacturing. Without supplanting these terms‚ ERP came to represent a larger whole‚ reflecting the evolution of application integration beyond manufacturing. Not all ERP packages were developed from a manufacturing core. Vendors variously began with accounting‚ maintenance and human resources. By the mid–1990s ERP systems addressed all core functions of an enterprise. Beyond corporations‚ governments and non–profit organizations also began to employ ERP systems. Expansion
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