POLLUTION!!- IS THERE A SOLUTION? Human Beings belong to a species that poisons its own habitat. If we think of our planet as a spaceship then we are the new and all other species are passengers. In general we behave irresponsibly .Earth’s atmosphere forms a protective cocoon around our spaceship‚ storing and recycling essential elements such as carbon and oxygen. Humans fill the air with pollution that turns the rain acidic and threatens to alter the climate pollution from and fossil and nuclear
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Week 2 Discussion 1: "VPN Solutions" Please respond to the following: •Imagine you are a consultant called upon by a large U.S. corporation having more than 10‚000 employees nationwide. You are asked to implement a VPN solution for remotely located employees to access the same corporate resources as they could from their desktops at work. Describe‚ in order‚ the types of questions you would ask their management and IT personnel in an information-gathering session before providing them a plan
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Solution to Tutorial 4 Given: F = 1000 kg-mole/hr‚ xF = 0.20 (ethanol is MVC) Feed is saturated liquid‚ thus q = 1.0 xD = 0.80‚ xB = 0.02 (maximum); R = 5/3 First‚ plot the equilibrium curve using the VLE data given. Note that you need to convert mole% ethanol into mole fraction. Then‚ apply the McCabe-Thiele method to find the number of theoretical (equilibrium) trays required for the separation. Step 1: Since R and xD are known (5/3‚ and 0.80 respectively)‚ plot the ROL equation - it
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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The current growth of Designs by Kate’s (DBK) business model is not sustainable for a future success of the company. In order to maintain‚ respectively improve its performance and thusly its position within the direct sales industry‚ it is essential that Kate Creevey realizes‚ how important the monetary reward for the sales representatives is. Therefore it is recommended that the compensation structure as a motivational tool should be changed in order to guarantee maximizing the key financial objectives
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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INSTRUCTOR’S MANUAL TO ACCOMPANY Database System Concepts Fourth Edition Abraham Silberschatz Yale University Henry F. Korth Lehigh University S. Sudarshan Indian Institute of Technology‚ Bombay Copyright c 2001 A. Silberschatz‚ H. Korth‚ and S. Sudarshan Contents Preface 1 Chapter 1 Exercises Chapter 2 Exercises Chapter 3 Exercises Chapter 4 Exercises Chapter 5 Exercises Chapter 6 Exercises Introduction 4 Entity Relationship Model 9 Relational
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forecast five and ten years out in order to identify theneeds of the customer and potential disruptors. Find unresolved problems from the customer’s stand- point and resolve them without overshooting. Use “associationalthinking” by finding similar solutions to other problems to apply to your niche. (Anthony‚2012)4. What did you learn from the
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