8 January 2013 DEBENHAMS PLC INTERIM MANAGEMENT STATEMENT Debenhams plc‚ the leading international‚ multi-channel brand‚ today announces its interim management statement covering the 18 weeks to 5 January 2013. Highlights • • • Good sales momentum: 18 weeks LFL sales up 2.9% Highest ever December sales: five weeks to 5 January LFL sales up 5.0% Online sales ahead of expectations: 18 weeks up 39.0% Michael Sharp‚ Chief Executive of Debenhams‚ said: “I am pleased with our performance
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Knowledge Management Practice‚ Vol. 12‚ No. 3‚ September 2011 A Study Of The Predictive Effect Of Pre-Service Teacher Personal Knowledge Management Competency On Their Instructional Design Skills Eric Cheng‚ The Hong Kong Institute of Education‚ Tai Po‚ Hong Kong ABSTRACT: This paper aims to examine the relationship between the personal knowledge management (PKM) competency of pre-service teachers and their instructional design skills. Supporting the sustainable development of teachers as
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Solution to Improve Customer Service‚ 12 May 2013/4/3 Report for: Directors of House & Home Introduction This report delivers messages about the shortcoming of customer service and we have three feasible options to improve service: Recruit more staff for each store. Improve staff training. Offer higher pay to sales staff. Now we are facing some powerful competitors whose sales are offering better service than ours. Recruit more staff for each store. Our stores is obviously unstaffed
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Introduction Manac plc‚ is a big company which produces and sells a range of standard electrical goods. It is a multinational company whose production and sales take place across a number of countries. Current the company is using the standard costing and absorption costing as part of its approach to strategic management accounting. But now it is worried about that the company is not meeting its budgeted target profits. The reason for the lower than expected profits may be very complex and the
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Actavis Plc is a global integrated company that focuses on research‚ development and distribution of high quality generic and revolutionary branded pharmaceutical products. The company is committed to identifying opportunities that enhance the corporate goals of the Organisation and prosper competitive leverage. This report is compiled to evaluate the efficiency and productivity in the Malta Actavis plant. Encountering substantial challenges‚ which have been brought about by launching new products
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DATE: May 28‚ 2007 SUBJECT: Recommendations and Implementation: Short-Term (1 Week) * Segment customers based on type of problem‚ which are all telecommunications‚ so that customer service knows how to assist the customers properly. * Segment customers based on the bill price‚ then service higher bill prices first because they would be a greater loss for Bell. * Segment customers based on specific need that needs to be addressed to help ensure customers are satisfied with results
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2 Cloverleaf plc Cloverleaf plc was a UKbased supplier of bottling plant used in production lines to transport and fill bottles. Two years ago it opened an overseas sales office targeting Germany‚ France and the Benelux countries. It estimated that there were over 1‚000 organisations in those countries that had bottling facilities‚ and that a key sales push in northern Europe was therefore warranted. Sales so far had been disappointing with only three units having been sold. Expectations had
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Case solution: Ethical Dilemma What course themes do you see present in the case? Experimental exercise Who Can Catch a Liar is about emotional intelligence and its effect on the productivity of the workers at workplace. Human have inherited the ability to respond various stimulus differently. Being differs from each other in terms of their personality‚ behavior‚ needs‚ wants‚ demands and expressing their emotions at different situation. Emotional intelligence is the ability of the person to know
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Tesco PLC: Fresh & Easy in the United States [Group B report is required] 1. Why has Tesco been so successful in the UK and in other countries? Edgar 2. Which success factors are or are not transferable to the US? Gonzalo This is a very attractive market due to the $600 billion in US; the growth potential is impressive and tempting. There is a increasing consumer interest in wellness and health food. Another reason to be part of this market is the fact that the retail market is mature‚ there are
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Exel plc-Supply Chain Management at Haus Mart Industry Background -Third-party logistics providers traditionally offered one of two services-freight management or contract logistics-with a handful offering both. Exel plc -Exel plc was created in 2000 through the merger of MSAS‚ a freight management company with Exel Logistics‚ a contract logistics company. -This merger enabled it to create end-to-end solutions to appeal to customers. -Services supported by an extensive land transportation network
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