Developing Global Strategies for Service Businesses Session 11 1 Globalization Framework for Service Businesses • Industry Globalization Drivers • • • • • • • • Common customer needs Global customers Global Channels Global economies of scale Favorable logistics Information technology Government policies and regulations Transferable competitive advantage 2 Globalization Framework of Service Businesses • Special Characteristics of Service Businesses • • • • • • • • Performance not
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Exam cases: Kodak Virgin Australia Post Pre-seen exam information Semester 2 2012 Global Strategy and Leadership © CPA Australia Ltd 2012 Case Scenario 1 Kodak case facts Eastman Kodak Company (Kodak) was founded in the late 19th century by amateur photographer George Eastman in Rochester‚ New York. With the slogan ‘you press the button‚ we do the rest‚’ Kodak gave consumers the first simple camera in 1888‚ making a cumbersome and complicated process easy to use and readily
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Introduction: Thompson ‚ Strickland and Gamble (2005) have differentiated between two strategies based on the type of competition ; Multicountry Strategy ‚ and Global Strategy They disused the suitability of each strategy as stated below: "A multicountry strategy is appropriate for industries where multicountry competition dominates and local responsiveness is essential. A global strategy works best in markets that are globally competitive or beginning to globalize." So‚ for any successful business
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CPA Program – professional level Global Strategy and Leadership Key Concepts and Models Workshop Semester 2 2012 Author: Delyth Samuel Published by Deakin University on behalf of CPA Australia Ltd‚ ABN 64 008 392 452 © CPA Australia Ltd 2012 The contents and any information contained in this document (Information) are for general information only. They are not intended as professional advice. For any professional advice‚ please consult a suitable qualified professional. CPA
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comparison between the Customer Relationship Management (CRM) strategies performed by LG and Samsung with respect mainly to the Indian market and Indian Scenario. However‚ both the companies are big giants so they practice CRM strategies for entire world. The report clearly shows how CRM is being practiced by the companies and how e-CRM has taken over the simple CRM. Today‚ without technology no company can survive and so is the case with LG and Samsung. The report
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already occurred. This type of research explains the relationship between the independent constrants. QN2) Explain the various types of Consumer and Business to Business (B2B) market research. Consumer research focus on consumer attitudes ‚ their behavior and their preferences in a market based economy. Types of consumer market research: i)Advertising andpromotion research: To gauge customer responses to the promotional measures undertaken by the company as well as the effectiveness of each measure
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of an Emerging Market Firm Arcelik‚ a Turkish appliance manufacturer controlled by Turkey’s largest conglomerate company named Kroc Group. From the beginning‚ Arcelik products more than half of Turkey’s appliances‚ including air conditioners‚ dishwashers machines‚ cooking appliances‚ and refrigerators. But since trade barriers declined in 1980s and 1990s‚ many competitors such as BSH‚ Haier‚ General Electronic‚ Whirlpool‚ and Electrolux were threatening Arcelik’s market share. In global household
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This precall planning worksheet is worth 25 points. Your work is scored at 88% of the points available: 22 points I have typed feedback in green type. Looking ahead -- One of the most important areas of information is the table indicating the Needs gap‚ Features‚ Benefits and Advantages. When completing the ADAPT worksheets‚ you’ll Discover the needs gaps. Then‚ your presentation after ADAPT will use the features‚ benefits and advantages. Role-Play Worksheets Role-playing
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(2010)‚ “Strategic human resource management in service context: taking care of business by taking care of employees and customers”‚ Personnel Psychology‚ Cockerell‚ L. (2008)‚ Creating Magic‚ Crown Publishing Group‚ New York‚ NY. Cooke‚ F.L. (2014)‚ “Global expansion and human resource management of Huawei Technologies Ltd”‚ in Gooderham‚ P.‚ Grogaard‚ B DeVoorde‚ K.V.‚ Paauwe‚ J. and Veldhoven‚ M.V. (2012)‚ “Employee well-being and the HRM-organizational performance relationship: a review of quantitative
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The trajectory of LG Electronics‚ its growth and diversification‚ has always been grounded in the company ethos of making our customers’ lives ever better and easier-happier‚ even-through increased functionality and fun. Since its founding in 1958‚ LG Electronics has led the way to an ever-more advanced digital era. Along the way‚ our constantly evolving technological expertise has lent itself to many new products and applied technologies. Moving forward into the 21st century‚ LG continues to on
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