is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other concerns. The result can be a plunge in customer satisfaction and ultimately‚ if allowed to continue‚ erosion in market shares. Because of
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TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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Thesis Statements: Attitude and Job Satisfaction: A worker attitude towards work is directly linked to the job satisfaction; a worker who is satisfied with his job performs better and excels at what he does. It is therefore imperative for a company to understand the attitude of its workers and measure the job satisfaction of its employees‚ as job satisfaction is essential for productivity. Introduction Worker attitude and job satisfaction deals with how an organization behaves. It involves the
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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Introduction “Job satisfaction does not seem to reduce absence‚ turnover and perhaps accident rates”. -Robert L. Kahn “Job satisfaction is a general attitude towards one’s job: the difference between the amount of reward workers receive and the amount they believe they should receive.” -P. Robbins Job satisfaction defines as “The amount of over all positive affect (or feeling) that individuals have toward their jobs.” -Hugh J. Arnold and Daniel C. Feldman “Job satisfaction is the amount of pleasure
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Chapter 1 Introduction to the Report 1.1. Origin of the report: Now we are living in the age of competition at anything in any places. From that tendency recently Education is also in the age of competition. So the procedures and standards of teaching are upgraded by different universities and institution in our country. In respect to that‚ report/assignment writing as well as with presentation on selected topic is mandatory for our BBA program offered by Dhaka University. This program
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Quality of Work Life (QWL) is a philosophy‚ a set of principles‚ which holds that people are the most important resource in the organization as they are trustworthy‚ responsible and capable of making valuable contribution and they should be treated with dignity and respect. The elements that are relevant to an individual’s quality of work life include the task‚ the physical work environment‚ social environment within the organization‚ administrative system and relationship between life on and off the
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Study of Job Satisfaction at Infosys And Its Implications for Motivating Employees at Infosys DeeptiVedala A018 vedaladeepti@yahoo.com Project Management (Major Project) M.Pharm (Pharmaceutics) + MBA Trimester II ABSTRACT: The main aim of the study is to determine the job satisfaction of employees in Infosys. It includes determining various parameters that influence job satisfaction and also the present level of satisfaction of the employees. To understand employees
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A STUDY ON “QUALITY OF WORK LIFE” AT LUCAS- TVS‚ PADI By G.VIJAYALAKSHMI Register No: 32209631043 Of DHANALAKSHMI SRINIVASAN COLLEGE OF ENGINEERING AND TECHNOLOGY Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfillment of the requirements For the award of the degree Of MASTER OF BUSINESS ADMINISTRATION ANNA UNIVERSITY CHENNAI – 600 025 AUGUST – 2010 DHANALAKSHMI SRINIVASAN COLLEGE OF ENGINEERING AND TECHNOLOG. DEPARTMENT OF MANAGEMENT STUDIES ECR‚ Mamallapuram‚ Chennai-603104 Phone:
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ISSN: 2319 – 7285 G.J. C.M.P.‚ Vol. 2(3) 2013:84-91 WORK- LIFE BALANCE: A LITERATURE REVIEW Satinder Singh Chief Engineer (Drilling) Oil & Natural Gas Corporation Limited (ONGC)‚ Cementing Services‚ Ahmedabad Asset‚ Ahmedabad & Pursuing PhD (Management)‚ Gujarat University‚ Ahmedabad Abstract The literature review on Work-life Balance has been framed up in view of its gained popularity with the major aim to have prosperity of society and the realization of fulfilling lives for its
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