services Fre´de´ric Bielen HEC Ecole de Gestion‚ Universite´ de Lie` ge‚ Lie`ge‚ Belgium and Ecole de Sante´ Publique‚ Universite´ Catholique de Louvain‚ Louvain‚ Belgium‚ and Nathalie Demoulin IESEG School of Management‚ Catholic University of Lille‚ Lille‚ France Abstract Purpose – Delay is an important issue for service providers. Indeed‚ previous studies have widely shown the negative effect of waiting time on consumer service satisfaction. However‚ being satisfied with the service seems to
Premium Regression analysis Service system Service
Research paper The Anglo-Saxon Chronicle (1066) Ms HOLIN Sophie British Civilization Mrs BRAY & Mrs CARON Université Catholique de Lille November 29th 2007 This text is an extract from the Peterborough version of the Anglo-Saxon Chronicle‚ which is a collection of annals narrating the Anglo-Saxon history. The first edition of these annals was written during Alfred the Great’s reign; that is to say during the ninth century. But there are different versions according to the
Premium England Anglo-Saxons Germanic peoples
Since the introduction of gunpowder into Europe‚ it has gone on to dominate warfare into the twentieth century. With the development of the first European guns in the fourteenth century‚ armies were given use of a weapon which was to radically alter most of the ways of making war which had been established during the Middle Ages‚ and changes began to be seen within only a few years. It is‚ however‚ questionable whether the nature of these early changes constituted a revolution in the methods of war
Premium Artillery Cannon
HISTORY OF INFORMATION TECHNOLOGY The term "information technology" evolved in the 1970s. Its basic concept‚ however‚ can be traced to the World War II alliance of the military and industry in the development of electronics‚ computers‚ and information theory. After the 1940s‚ the military remained the major source of research and development funding for the expansion of automation to replace manpower with machine power. Since the 1950s‚ four generations of computers have evolved. Each generation
Premium Computer Personal computer Computer software
Project no: 006187 EURODITE: Regional trajectories to the knowledge economy: A dynamic model Integrated Project Sixth Framework Programme Priority 7: Citizens and Governance in a Knowledge Society Delivery reference number: D5a Final WP5 report including WP6 synthetic reports Development and branding of ’regional food’ of Bornholm June 2009 Jesper Manniche‚ Karin Topsø Larsen and Tage Petersen Centre for Regional and Tourism Research/Denmark 1 Content 1 Description
Premium Food Food industry Food processing
Problemformulering Med udgangspunkt i www.royalunibrew.com samt deres produkt Faxe kondi‚ vil jeg behandle‚ analysere og vurdere deres værdikæde. Yderligere vil jeg analysere deres markedsføring på henholdsvis konsument og producent markedet. Jeg vil tillige arbejde koncernens markedsføringsstrategi i denne forbindelse vil jeg vurdere præcis‚ hvilken strategi Royal Unibrew anvender. Metode Arbejdet har bestået i at indsamle materialer som danner grundlag for rapporten. Jeg har fået et indblik
Premium
Etihad Airways Etihad Airways is considered as one of the youngest airlines in the world‚ yet it managed to seize a leading place within the aviation industry. Etihad Airways received the 2008 Marketing Award of the “Airline Strategy Awards”‚ one of the most recognized awards in the industry‚ just five years after starting commercial operations‚ followed by many international awards. This early success can be attributed to the marketing strategy employed by Etihad‚ which resulted in creating a
Premium Etihad Airways Flag carrier Abu Dhabi
Management 25 (2007) 21–32 www.elsevier.com/locate/ijproman Matching the project manager’s leadership style to project type Ralf Muller ¨ b a‚1 ‚ J. Rodney Turner b‚* a ˚ ˚ Umea School of Business‚ Umea University‚ Sweden Groupe ESC Lille‚ Avenue WillyBrandt‚ F59777 Euralille‚ France Received 21 March 2006; accepted 21 April 2006 Abstract We look into the interaction of the project manager’s leadership style with project type‚ and their combined impact on project success. We aim
Premium Project management Management
French e-grocery models: a comparison of deliveries performances Bruno Durand1 University of Nantes Lemna France (bruno.durand@univ-nantes.fr) Jesus Gonzalez-Féliu sciencesconf.org:erc2012:3600 University of Lyon 2 Let France (jesus.gonzales-feliu@let.ish-lyon.cnrs.fr) Bruno Durand is a Lecturer in Management Sciences at the University of Nantes‚ where he comanages the International Logistic fifth year university program in the Language Faculty (Department ssociation)‚ he pursues his
Premium Logistics Urban area
International Business Research; Vol. 5‚ No. 7; 2012 ISSN 1913-9004 E-ISSN 1913-9012 Published by Canadian Center of Science and Education CSR within SMEs: Literature Review Amina Kechiche1 & Richard Soparnot2 1 Department of Law‚ Economics and Social Science‚ Institute of Business Administration‚ University of Tours‚ Tours‚ France 2 Loire Valley University/CRESCEM/ESCEM‚ Groupe ESCEM‚ Tours‚ France Correspondence: Richard Soparnot‚ Professor of Strategy and Management‚ Loire
Premium Corporate social responsibility Social responsibility Business ethics