Journal of Operations Management 20 (2002) 419–433 Effective case research in operations management: a process perspective I. Stuart∗ ‚ D. McCutcheon‚ R. Handfield‚ R. McLachlin‚ D. Samson Faculty of Business‚ University of Victoria‚ P.O. Box 1700‚ Victoria‚ BC‚ Canada V8W 2Y2 Received 8 August 2001; received in revised form 26 October 2001; accepted 11 March 2002 Abstract Despite many calls for case-based operations management research‚ the successful publication rate of such articles
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requirements and strive to exceed customer expectations is essential. Researching and understanding customer needs and expectations leads to an increased revenue through improved customer loyalty leading to repeat business and market share obtained through flexible and fast responses to market opportunities. Measuring customer satisfaction and acting on the results is required‚ therefore increasing the effectiveness in the use of the organization’s resources to enhance customer satisfaction. Systematically
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Question 1 DEFINE OPERATIONS MANAGEMENT AND DISCUSS ITS ESSENTIAL FEATURES AND THE IMPORTANCE/BENEFITS OF OPERATION PRIORITIES Introduction: Every organization is in business because it has products‚ services and in some cases a combination of the two (i.e. product and service)‚ that it offers customers as a solution to a particular need or want they have. This implies that‚ the very core business of every organization is to get these products and services readily available to customers‚ through
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on-going improvement of goods‚ services and processes. (Collier 2012-2013‚ 3) This involves both strategic planning as well as operations strategy. Strategic planning is a process of determining long-term goals‚ policies‚ and plans for an organization. Its objective is to achieve goals even if there may be unforeseeable circumstances. There are three levels of strategy in operations strategy that are used in most large organizations‚ corporate‚ business and operational strategy (As show in the diagram
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Business School Master of Science in Global Operations ISOM 5700 Operations Management Fall 2014 Instructor: Professor Albert Y. Ha Department of Information System‚ Business Statistics and Operations Management Room 4023‚ LSK Business Building (852) 2358 7724 imayha@ust.hk http://www.bm.ust.hk/~isom/staff/imayha.html Teaching Assistant: Edmond Ho imhcf@ust.hk Course web site: http://lmes2.ust.hk Course Description Operations management is the management of business processes
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under such brand names as Whirlpool‚ KitchenAid‚ Roper‚ Estate‚ Bauknecht‚ Ignis‚ Laden‚ Polar‚ Brastemp‚ Consul‚ and Eslabon de Lujo. Whirlpool launched several initiatives in operations management in the 1990s and early 2000s‚ the company began restructuring its operations in the early -1990s to orient itself to changing market conditions. As a part of its operational restructuring‚ the company set up several cross-functional teams for key product areas‚ entered into several agreements with its suppliers
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LIMITATIONS TO DUCKWORTH LEWIS METHOD Ravi Agarwal Abstract-The Duckworth Lewis method‚ or D/L method‚ was created by Frank Duckworth and Tony Lewis. The International Cricket Council (ICC) adopted D/L method in 1999 to address the issue of delayed one-day cricket matches due to interruptions such as inclement weather conditions‚ poor light and floodlight failures‚ and crowd problems. This paper deals with the evaluation of the Duckworth Lewis method‚ identifying its limitation‚ and
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Chapter 01 OPERATIONS MANAGEMENT: as a competitive weapon mks mks@mdi.ac.in http://mks507.vistapanel.net Prof. (Dr.) Manoj K Srivastava Operations Management Area 1. The Systems Approach C O N T E N T S 2. 3. OM Definition Ten Critical Decisions 4. 5. The Cases 4V Typology of Operations 6. 7. Productivity Competitiveness 8. 9. Manufacturing Vs. Service? The History 10. The Future 1 Systems Approach Systems Approach Reduce waste…or
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Industry PLC (ELICO) Awash Tannery For the Course Production /Operations Management (MBAd 632) (Educational Visit Report) Submitted To Tadesse Negash (PhD) Prepared by ABERAHAM MELSE MEKURIA ABERA MESFINE TELILA MERGIA BAYISSA TADESSE BIRU TENA H/MARIAM WOSSEN HAILU August 2013 Addis Ababa‚ Ethiopia ACKNOWLEDGEMENT We are strongly indebted to our instructor of production and operations management Dr. Tadesse Negash for his intimacy with us
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Catering operations‚ costs and menu planning I am going to open my Italian restaurant in London‚ not more than 3miles from the tower bridge. I prefer opening a restaurant in London because it is rated as one of the most visited city in the world by national statistics (The Telegraph 2014). I believe restaurant business should be opened when there is possibility of making money. Most of the people who visit London are tourist. Usually tourists travel to London for pleasure which is associated with
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