Unit 7. Complaint and Adjustment Letters Part 1. Complaint Letters Exercise 1. Read the texts and tell your partner how to write complaint letters. Complaint letters A complaint letter requests some sort of compensation for defective or damaged merchandise or for inadequate or delayed services. While many complaints can be made in person‚ some circumstances require formal business letters. The complaint may be so complex that a phone call may not effectively resolve the problem; or the writer may
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Meghna Oil Limited MJL Bangladesh Limited Items 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 Items 2006-2007 2007-2008 2008-2009 2009-2010 2010-2011 Lequidity Rarios Lequidity Rarios (1) Current Ratio 1.05 1.08 1.09 1.07 1.1 (1) Current Ratio 1.36 1.45 1.68 2.41 1.48 (2) Quick Ratio 0.54 0.75 0.58 0.77 0.86 (2) Quick Ratio 0.87 0.78 0.89 1.81 1.04 Operating Ratios Operating Ratios (3) Accounts Receivable Turnover Ratio 10.6 7.87 11.58 6.59 9.21 (3)
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Netflix: Planning Netflix Current Strategy Netflix Inc. is the largest video subscription service in the United States. Currently having over 25 million global subscribers (Netflix.com‚ Q2 11 Letter to shareholders)‚ the company’s clientele is up by 70% from 15 million just last year. By examining Netflix’s management‚ three important questions can be raised in the effectiveness of company’s business strategy. First‚ what is their mission and vision and how do they affect the company’s planning
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Mulberry - Gross margins 2011 - Higher proportion of sales being made at full retail price throughout the year and because there was relatively little end of season stock for clearance compared to the previous year. 2010 – Dropped slightly form 60% to 59% because of price discounting within our retail business as we cleared surplus inventory during the first quarter 2009 - The proportion of retail sales to wholesale sales is increased‚ but due to the devaluation of sterling‚ the margins stay
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BUSN460 Individual Financial Analysis Project Student Name: Instructions: Go to the CanGo intranet found in the Report Guide tab under Course Home Use the financial statements from the most recent year to fill in the table below. You may find some formulae calling for an average‚ e.g.‚ average inventory‚ average receivables. Because we only have the Balance sheet for one year‚ you can only use the one year number not an average. Assume interest expense is $0.00 Be careful of the Debt equity ratio
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Gearing According to Atrill and McLaney (2008)‚ gearing can work on both directions‚ which means a higher gearing can bring more profit while a company with higher gearing is considered more risky because it has to pay the debts no matter how well/bad the company operates. The gearing of Greggs was 14.9% in 2010 and decreased 1.9% to 13.0% in 2011. Compared with Whitbread whose gearing was49.4%in 2010 and 50.4% in 2011‚ Greggs shows generally a better stability. Profitability ROCE shows how
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Apple Inc. Tommaso Pavoncello The company Apple Inc. is an American multinational corporation that designs and markets consumer electronics‚ computer software‚ and personal computers. The company’s best-known hardware are the Macintosh computers‚ the iPod‚ the iPhone and the iPad. Apple has recently been the largest technology company in the world by revenue and profit. Founded by Steve Jobs on April 1‚ 1976 in Cupertino‚ California‚ the company was previously named Apple Computer‚ Inc.‚ for
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WWE‚ a publicly traded company (NYSE: WWE)‚ is an integrated media organization and recognized leader in global entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family friendly entertainment on its television programming‚ pay-per-view‚ digital media and publishing platforms. WWE programming is broadcast in more than 145 countries and 30 languages and reaches more than 600 million
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Profitability ratios Return on caplital employed: Morison’s return on invested capital employed has declined from 11.7 to 10.58 (2008 to 2012). Compareatively Sainbury’s‚ Tesco’s and other grocery retailer‚ they all get decreased. Return on capital employed is an indication of the percentage of profit made on capital invested. Hence‚ a higher value of the ROCE‚ the better use of capital and vice versa with lover value. Morrison’s average ROCE from 2008 to 2012 is 10.5‚ higher than saintburry with
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Education Volume 6‚ 2009‚ 83-96 A FINANCIAL STATEMENT ANALYSIS PROJECT FOR INTRODUCTORY FINANCIAL ACCOUNTING Marilyn B. Misch Business Administration Division Pepperdine University Malibu‚ California USA Carolyn A. Galantine Business Administration Division Pepperdine University Malibu‚ California USA ABSTRACT This paper describes a financial statement analysis project useful in both preparerbased and user-based introductory courses in financial accounting. The project requires students
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