EFFECT OF SUPPLY CHAIN MANAGEMENT ON CUSTOMER SATISFACTION Supply chain management typically establishes the process of planning‚ sourcing‚ procuring and controlling the movement of the raw material to finished goods right from the hands of the suppliers into the lap of the customers. These activities can be seen as originating from an order of the customer to the delivery of the products which will interconnect various stakeholders from customer to retailer to distributer & wholesaler to
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Risk management of Mass customization in Supply Chain Management Ching-Hua Huang‚ Cai Wei‚ Lam Shan Kong‚ Ching-Hsin Lee‚ Po-Chun Chen‚ Faculty of Business‚ Economics & Law‚ University of Queensland‚ Australia Key words: Risk management‚ Supply chain‚ Mass customization Abstract Companies nowadays have faced critical issues on managing the supply chain system and how to make it work smoothly is the main goal that is willing to pursue. This article is going to identify the risks
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Abstracts The supply chain has been traditionally defined as one way process of integrated manufacturing wherein‚ raw material are converted in final products‚ and then delivered to customers. The most common method opted for goods transport is from its raw material state from supplier to finish product to consumer. To elaborate: the follow pattern is from raw material from supplier to manufacture‚ finished goods compilation within the manufacturing premises‚ then finish goods to consumer through
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for the purpose of conforming to customer requirements Logistics is responsible for the movement and storage of materials as they move through the supply chain. Depending on the circumstances‚ many other activities can be included in logistics. Sometimes an organization might include sales forecasting‚ production scheduling‚ customer service management‚ overseas liaison‚ third party operations‚ and so on. If you follow some materials moving through an organization‚ you can see that the following activities
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PROOF CHAPTER 1 LOGISTICS AND SUPPLY CHAINS Contents Learning objectives 3 Role of logistics 4 Supply chains 8 Aims of logistics 14 Activities of logistics 18 Importance of logistics 22 Chapter review 28 Case study – Ace Dairies 29 Project – useful websites 30 Discussion questions 31 References 31 Further reading 32 LEARNING OBJECTIVES After reading this chapter you should be able to: • understand the broad role of logistics • see how logistics support the operations of an organisation
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How green supply chains will affect and drive the design of next generation logistics and supply chains? Due to the deterioration of global environment‚ increasing concerns of the overall condition of the natural environment have brought the attention on environmental conservation. As Purchasing Magazine (Atkinson‚ 2002) reported that “the most significant factor affecting supply‚ demand‚ pricing‚ and availability of solvents is the environmental issue”. As a result‚ for manufacturers‚ there is
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smi8239X_ch01_001-026.qxd 2/27/07 11:22 PM Page 1 CHAPTER 1 Introduction to Supply Chain Management 1.1 WHAT IS SUPPLY CHAIN MANAGEMENT? Fierce competition in today’s global markets‚ the introduction of products with shorter life cycles‚ and the heightened expectations of customers have forced business enterprises to invest in‚ and focus attention on‚ their supply chains. This‚ together with continuing advances in communications and transportation technologies (e.g.‚ mobile communication‚
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SYST 4050 Supply Chain Management – Homework 5 1. Harley Davidson has its engine plant in Milwaukee and its motorcycle assembly plant in Pennsylvania. Engines are transported between the two plants using trucks‚ with each trip costing $1‚000. The motorcycle plant assembles and sells 3000 motorcycles a year. Each engine costs $500‚ and Harley incurs uses holding cost of 20 percent. a) How many engines should Harley load onto each truck (i.e. what is the optimal order quantity)? D = 3‚000
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Introduction Supply Chain is one of the critical factors for the smooth functioning of any business in the world. When talking about fast food restaurant or business‚ McDonald’s Supply Chain model is one of the highest precisions. It is this unmatched Supply Chain Structure‚ which not just ensures on time delivery of raw materials and supplies to McDonalds but also enables it to cut down on its cost and maximize profitability along with maintaining highest quality standards of its products. From
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product produced and shipped can become weaker when suppliers experience financial issues stemming from contractual performance. This happens primarily when flawed products are shipped to meet present currency requirements. Because of the fact that management is highly interested in cash flow‚ deliveries start to get behind schedule. Late deliveries or bad quality product is not acceptable so financial ratios must be monitored and acted upon professionally. 2. What action should Bill take? Bill
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