CONTENTS Abstract Acknowledgement Chapter 1: An Introduction to ISO 3 1.1 What is ISO? 3 1.2 The need for standards 3 1.3 The ISO Brand 5 Chapter 2: Quality Management System 7 2.1 Introduction 7 2.1.1General 7 2.1.2 Process approach 7 2.2 Requirements of a quality management system 10 2.2.1 Scope 10 2.2.2Normative Reference 11 2.2.3 Terms and definitions 11 2.2.4General Requirements 11 2.2.5 Documentation requirements 11 2
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ISO 9000 ISO 9000 defines quality system standards‚ based on the premise that certain generic characteristics of management practices can be standardized‚ and that a well designed‚ wellimplemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements. •ISO 9000 is a family of international quality management standards and guidelines. •ISO 9000 earned a global reputation as the basis for establishing quality management systems. •ISO
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focus and innovation‚ the AmBank Group continues to serve its customers with a wide range of innovative products and services. 2. Astro Holdings Sdn Bhd Astro Holdings Sdn Bhd is a Malaysia investment holding media and entertainment company that began in the form of a pay digital direct broadcast satellite radio and television service‚ Astro. 3. Celcom Axiata Berhad Through the Mobile Numbering Portability by the Malaysian Communications and Multimedia Commission‚ CELCOM also
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1)Gujarat Infotech Ltd‚ Ahmedabad A-2‚ 2nd Floor‚ Jay Tower‚ Ankur Complex‚ Navrangpura‚ Ahmedabad-380013. Ph -079-27485109‚27452276‚27457650‚Fax. 27414250 E Mail- gujaratinfotech@rediffmail.com http://www.gujaratinfotech.com 2)CMC Limited‚ Ahmedabad 304-305‚ Heritage Plaza‚ Opp. Gurukul Tower‚ Memnagar‚ Ahmedabad-380052 Ph -079-40055221 E Mail- cmcatc.ahm@gmail.com 3)Torent Pharmaceuticals Limited‚ Ahmedabad Torent House‚ Off Ashram Road‚ Ahmedabad-380009. Ph -079-26585090
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sales of their goods and services to customers. Without customer satisfaction any business will ultimately fail. Any organisation also needs to have ways of keeping in touch with how customers perceive its performance‚ that is‚ how well they think the organisation has met their requirements. ISO 9001:2008 places much emphasis on customer focus. Organisations can obtain customer needs through surveys and the surveys are normally conducted by an ISO auditor. Conducting a survey is a form of documentation
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Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 2012 In 2010/11‚ the IAF carried out a global survey to capture market feedback on the value of certification. The survey aimed to gain intelligence on the drivers for seeking certification‚ the selection criteria when choosing a body to provide certification services‚ the appropriateness of the process‚ and the positive outcomes of certification. About IAF The International Accreditation Forum
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system is to have the full support of the management of your company. While a 5S system is low cost to implement‚ it will require changes to the work habits of employees and needs the support and reinforcement of management. Educate Yourself on 5S The first thing you need to do is educate yourself on 5S. Purchase books and do some research online. Write an overview of what the 5S system is and how it will be implemented in your company. Present your proposal to management for their approval. You
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ISO 9000 ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO‚ the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated‚ as the requirements motivate changes over time. Some of the requirements in ISO 9001:2008 (which is one of the standards in the ISO 9000 family) include • a set of procedures that cover all key processes in the business; • monitoring processes to
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Victoria Williams Unit 6 Research paper What is an iso? An ISO is something that holds files contained on a CD or DVD. When using an ISO you have three different options you can either copy it to a CD or an DVD. Or you can mount it to a virtual CD or extract it onto a hard drive. ANSI stands for the American National Standards Institute which an organization in the US which sets the standards used for testing the quality and safety of electronic equipment‚ scientific equipment etc. It
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ISO 9000 Introduction and Support Package: Guidance on the Documentation Requirements of ISO 9001:2008 Document: ISO/TC 176/SC 2/N 525R2 ISO 9000 Introduction and Support Package: Guidance on the Documentation Requirements of ISO 9001:2008 1 Introduction Two of the most important objectives in the revision of the ISO 9000 series of standards have been a) to develop a simplified set of standards that will be equally applicable to small as well as medium and large organizations‚ and
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