CONSUMER PROTECTION & REDRESSAL FORUM SUBMITTED To: PROF: N. JAYARAM SHETTY JKSHIM EVALUATOR: JKSHIM SUBMITTED By: K.SANDEEP.SHETTY 1st YEAR MBA ‘B’ SECTION JKSHIM *CONSUMER RIGHTS & REDRESSAL FOR*U*M UNDER CONSUMER PROTECTION ACT‚ *1986 Gandhiji has rightly said: ORIGIN OF CONSUMER RIGHTS Right to Safety Right to Information Right to choice RIGHT TO SAFETY RIGHT TO CHOICE RIGHT TO BE HEARD RIGHT TO SEEK REDRESSAL RIGHT TO CONSUMER EDUCATION Awareness
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accordance with it because of the pollution. Heather‚ his girlfriend makes a purpose that consists in supersede the plane for the Eurostar train and the taxi for the metro. DMU -Initiator: Richard’s friends-because they identify the problem‚ which is the size of the carbon footprint he is creating. -Gatekeeper: Heather- -Influencer: Heather-because he is concerned about what Richard friends thought and had been making some research to solve the problem and convince his boyfriend. -Decider:
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Consumer in Market All the people participate in the market either as consumer or seller or producer. Any person who buys a commodity or service for direct use or ownership. I‚ you‚ we all are consumers when we buy a product or service. But people who acquires goods or services for resale or use in production and manufacturing cannot be considered consumer. In free market economics‚ consumers dictate what goods are produced and are generally considered the center of economic activity. Individual
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been around for over 100 years and today are leading in the chocolate industry. There are many reasons why Hershey’s successful today. The first and most important is the Hershey’s name. Hershey is in a global economy that makes many different products besides chocolate. When a consumer goes to a store to purchase candy they are most likely to pick up a Hershey product. It is common for consumers to recognize and expect quality from Hershey products. Hershey’s company product name is readily recognized
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Consumer Behaviour of Two Wheeler customer towards Small Cars Introduction "The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.“ – Peter Drucker. As Peter Drucker puts it‚ a marketer needs to understand Consumer behaviour so that the marketing concepts have the essence of consumer orientation and the emphasis is more on the customer than the product. The core of modern marketing lies in creating meaningful value satisfaction
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the class of consumers. The consumer-hood continues till one’s last breath in the world. The consumer purchases a variety of goods and services to satisfy his wants and he is always influenced in his purchasing activities by some considerations which lead him to select a particular commodity or a particular retail store in preference to others. So‚ consumer buying is more complex. Consumer purchases are likely to be influenced by physiological‚ psychological and sociological factors. The commodities
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Behavioural economics 2.3 The role of information and the value action gap 2.4 Values‚ beliefs and attitudes 2.5 Norms and identity 2.6 Agency‚ efficacy and control 2.7 Habit and routine 2.8 The role of emotions 2.9 External factors 2.10 Self regulation 2.11 Societal factors 1 5 5 7 10 11 15 18 22 24 26 29 32 3. Using Behavioural Models 34 4. Understanding Change 39 4.1 4.2 4.3 4.4 4.5 Changing habits Change in stages Change via social networks Change as learning
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ZENITH International Journal of Multidisciplinary Research Vol.1 Issue 1‚ May 2011‚ ISSN 2231-5780 CONSUMER PROTECTION AND CONSUMERISM IN INDIA Ms Kiran Chaudhry*;Ms Tanu Chandhiok**;Mrs Parveen Dewan*** * Assistant Professor‚ Shivaji College‚ University of Delhi‚ Delhi‚ India **Lecturer‚ Yamuna Group of Institutions‚ Gadholi‚ Jagadhri‚ Haryana‚ India *** Principal‚ Sanatan Dharam Model School Jagadhri‚ Yamunanagar‚ Haryana‚ India __________________________________________________________________
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and Nicosa model These different decision making models are approaches the problem of consumer decision making differently. The Engel-Kollat-Blackwell model is essentially a conscious problem solving and learning model of consumer behaviour. This model has a good description of active information seeking and evaluation processes of consumer. The information processed in this model is the stimulus. The consumer¡¦s decision processes act upon this stimulus in order to determine a response to it. These
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Section – A: Attempt all FIVE questions. Each question carries 06 marks. [30 Marks] Q1. What is consumer behavior? Why is it important to study consumer behavior? Q2. Discuss the concept of marketing. How is marketing orientation relevant to business? Q3. Discuss the difference between microenvironment and macro environment? Q4. Explain the influence of the internal factors on the consumer decision making process? Q5. Write short notes on:‐ a) b) Marketing Information System Marketing research
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