Institution: St Theresa International College Campus/Faculty/Department/Campus: Faculty of....BBA.........‚ Department of.....Hotel & Tourism Section 1 : General Information 1. Course Code and Title 215 424 Psychology for Hospitality & Cross-Cultural Communication 2. Total Credits ……3 .Credits (…3-0-6..) 3. Program and Type of Course Bachelor/Master/Doctor of……Business Administration……Program in.....Hotel & Tourism.. Core course/Major required course/Major elective course 4. Responsible
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[2]Team have task-oriented work groups‚ team members have a positive relationship and cooperation among them. The biggest advantage for real team is the synergy effect‚ when the output is greater than the sum of individual input. Especially in hotel industry effective‚ coordinated and respectful team is 70-80% of successful enterprise.[3] Each team member don’t need to be afraid to express his/her own opinion‚ even if it will cause to conflict. Any team meeting or working cannot take place without conflicts
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The Size and Economic Impact of the Hospitality and Tourism industry: Tourism is a massive industry in New Zealand. It has a major consequence on the rest of the economy from the employment it provides to a major percentage of the workforce (9.6% of the total workforce in New Zealand)‚ thereby contributing to the Gross Domestic Product (GDP). The tourism growth in New Zealand is the outcome of the numerous of options that the hospitality industry offer visitors from all over the world. Some of
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Introduction: communication is defined as the transmission of messages‚social interaction through messages ‚reciprocal creation of meaning in a context‚sharing of meaning through information‚ideas and feelings(Mohan‚ T.‚2008‚p-5).In our daily professional life the most important thing is communication.communication is a two way process in which the reciver and the sender both should be involved actively.communication also varies from one culture to other culture. overview: In the information
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Barriers to Effective Communication and How to Overcome Them Dr. Arun K Behera* Prof. Bijay K Tripathy* * Introduction: Communication is a complex process wherein information is shared between individuals through a common system of symbols‚ signs‚ and behavior expressing feelings‚ ideas‚ views‚ opinions‚ etc. People communicate to satisfy needs. The main purpose of communication is to help people feel good about themselves and about their friends‚ groups‚ and organizations. For the communication
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affecting the global pharmaceutical industry? Do these forces differ by industry sector‚ and where would you place the different sectors in the industry life-cycle? Porter’s five forces help identify their attractiveness in the industry in terms of the five competitive forces which are: the threat to entry‚ the threat of substitutes‚ the power of buyers‚ the power of suppliers and the extent of rivalry between the competitors. Where the forces are high‚ industries are not attractive to compete in.
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Listening is a difficult skill that few people ever learn. Experts say the average person has 25% listening efficiency. Listening with understanding‚ is more than just sitting back and letting words flow into your ears. Listening is an active skill that is at least as hard as talking‚ maybe harder. There is no real communication unless the listener understands‚ accepts‚ and will take action based on what was said. The person who develops good listening skills has a head start on providing the
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The word “communication” derived from the Latin word ‘communicare’ that means to impart‚ to participate‚ to share or to make common. It is a process of exchange of facts‚ ideas‚ opinions and as a means that individual or organization share meaning and understanding with one another. In other words‚ it is a transmission and interacting the facts‚ ideas‚ opinion‚ feeling and attitudes. It is the ability of fostering speedy and effective communication around the world that has shrunk the world
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Environmental Scanning Political This factor is normally affected by the strategy or agreement of government. In Hong Kong‚ not only the local government will affect the hospitality‚ also the China government. We analyze that there are two political issue which increasing the Hong Kong inbound tourism and business between foreigner to China. They are Closer Economic Partnership Arrangement (CPEA) and World Trade Agreement (WTO). China government opened the market to the world and accepted the transaction
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Kinds of Listening Informational Listening -This is simple‚ straightforward listening. The speaker intends to get a message across‚ and the listener’s goal should be to understand that message as completely as possible. The listener might need to ask questions or request clarification to get the full message. A good way to improve your informational listening skills is to rephrase and repeat the speaker’s message back to her. If the speaker affirms what you’ve said‚ you have understood the message
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